Many Intensely Irritating Text Messages From Orange

welshbookworm

My neighbour is getting about 20 of these a day!
Its driving her nuts as she doesn't even know what a magic number is!

gerryfitz

I've been into the local EE (Orange) shop.

I was the tenth complaint logged this morning.

It is a 'computer glitch' that the engineers are working on.

4 days !!! I'm glad they ain't fixin' me car.

JCS1

Orange Helpers on facebook have posted an update.... which basically is they are still working on it!

Lux

I can't wait for my contract to end in december!!!!!!!!

flashg67

http://www.bbc.co.uk/news/technology-28401866

mac.d

My Mum keeps getting texts about stuff like magic numbers from Orange despite moving her number to Giffgaff about a year ago. She didn't get any this weekend mind you!

JCS1

And they've started again this morning, now 5 days..........

Hayleysmiles

I am having the exact same problem. I have recieved two already this morning. You cant even block the number. it is making my phone obsolete because i just want to throw it out of a window

AndrewJLeslie

Just received my latest messages from Orange. I suspect that they don't have a clue.

AndrewJLeslie

I've just received a message from Executive.Office@ee.co.uk

In it they acknowledge the problem and apologise profusely. The relevant paragraph read:
Please accept my sincerest apologies you have received numerous text messages over the past few days. Your comments regarding the problems you have encountered in attempting to stop the additional texts are fully acknowledged. Once this issue was highlighted to us, it was passed to our Incident Management team to investigate and resolve. Following multiple investigations, it was discovered there was a problem whereby a server was not receiving confirmation the text had been successfully delivered. This caused multiple texts to be sent. Our technical teams have stopped the scripts which send out the Magic Number texts and are currently working on a fix to ensure this incident is not repeated.

I've not received any messages since 8:39 today. If you are still getting them, I suggest you email Executive.Office@ee.co.uk

It seems almost beyond belief to me that they have taken this long to diagnose the problem.