EE £8 contract?

In_for_a_Bargain

Hi my Dad recently took out the above contract with Orange/EE which as far as he is aware (need to check with him for definite) he gets 500 texts, 500 mins and he thinks 250 gb of internet use. His last 2 bills have been £23 and £16 which while we are aware some calls cost a little more is a lot more than the £8 that he agreed his contract for. I have the same contract, although mine is the previous £7 contract (now £7.22) and mine have only ever been just over £8 at the most because of sending a pic message or ringing a number not included. He has rung Orange who were not very helpful at all and to terminate his contract they want £44 off him. Now while my Dad bless him is not top notch where technology is concerned he is by no means thick but cannot find a reason why these bills are so high. He texts children, grandchildren as with calls and may send the odd picture message, which we are aware cost a bit extra but other than that as far as we know there is no other cause for it, he doesnt use the internet on his phone, again that we know of. Anybody any suggestions and also does anybody know how to find out actually what calls you make eg numbers. I have just checked my 'Your Account' but all I can find is how many minutes used not who too?

McKneff

Wouldn't all the calls dialled out be listed on the history in the phone.....

matttye

You can definitely view itemised bills with Orange online and this page shows you how:

http://hello.orange.co.uk/pay-monthly/get-started/bills-and-payments/

McKneff

Can you post a link to this £8 contract or the one you are on. I cant find it.

grumbler

In_for_a_Bargain wrote: »

Hi my Dad recently took out the above contract with Orange/EE which as far as he is aware (need to check with him for definite) he gets 500 texts, 500 mins and he thinks 250 gb of internet use.

Mb, not Gb.

Now while my Dad bless him is not top notch where technology is concerned he is by no means thick but cannot find a reason why these bills are so high. I have just checked my 'Your Account' but all I can find is how many minutes used not who too?

There has to be an itemised bill somewhere.

In_for_a_Bargain

Thanks guys, knew there must be a way of finding itemized bill just couldn't find it myself, maybe this might help us!

In_for_a_Bargain

Thanks grumbler :-p

In_for_a_Bargain

http://shop.ee.co.uk/mobile-tariffs/sim-only-plans think this is the one but looks like its gone up again now!!

Kernel_Sanders

grumbler wrote: »

Mb, not Gb.

MB, not Mb.

corf999

I had a quick look but I couldnt find out if they mean MB (1000KB) or MiB (1024KB)

grumbler

Using 1024 makes sense only for memory.