Purchased tumble drier, deduced 45% fee to return

cts_casemod

OlliesDad wrote: »

Prior to last month you would have been able to return the items under the Distance Selling Regulations and only been liable for the cost of returning the goods.

This has now been superseded by the Consumer Contracts Regulations. I am not that familiar with all the ins and outs, but I believe they can make a deduction for the diminished value (i.e. they can no longer sell it as new).

I am slightly confused in that you say you have not used it, but it is louder than you thought. Surely you HAVE used it to know how loud it is?

Thank you. That is probably the reason and i appreciate your time sharing this.

I plugged and operated the machine empty, as one would technically be able to do at a shop, therefore I don’t believe that would diminish the retail value. The definition of using involves placing fabrics inside which would leave particles and cause wear inside

For all the others:

Lets avoid getting into discussions or off-topic.

The reason I opened a topic was to know what is the legality that I wont be able to return the item just because I plugged it into a socket to verify operation. I could otherwise, just needed to say I changed my mind. The fact I gave a reason is not relevant at all.

cts_casemod

OlliesDad wrote: »

Fair point.. Can you advise OP?

Yes, it was. That's why I am not happy about it.

I could have clarified this issue before purchasing at a store, but obviously when purchased on-line you only get so far as to read the manufacturer specs.

bod1467

gik wrote: »

10% for delivering, 10% for collecting and 25% for selling it on as second hand

£40 delivery, £40 return and £100 mark-down? Nah .... not on your nelly!

cts_casemod

LilElvis wrote: »

If the noise level of the machine was a primary concern when selecting the dryer why didn't you ask the seller to switch on the showroom model so that you could determine whether it met your expectations before you purchased it?

I could not find this particular appliance on a showroom so I had to order it on-line

LilElvis

gik wrote: »

Was it bought 'at a distance'?

cts_casemod - the above is an important question. Did you purchase in store, online or over the phone? The laws regarding your ability to make a change of mind return depend upon this point.

cts_casemod

LilElvis wrote: »

cts_casemod - the above is an important question. Did you purchase in store, online or over the phone? The laws regarding your ability to make a change of mind return depend upon this point.

It was purchased on-line

OlliesDad

gik wrote: »

10% for delivering, 10% for collecting and 25% for selling it on as second hand

The retailer is not permitted to retain money for the outbound delivery. A guide can be found here:

https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/310044/bis-13-1368-consumer-contracts-information-cancellation-and-additional-payments-regulations-guidance.pdf

LilElvis

cts_casemod wrote: »

I could not find this particular appliance on a showroom so I had to order it on-line

Hopefully someone can now give you the details of the new regulations re distance sales.

cts_casemod

OlliesDad wrote: »

The retailer is not permitted to retain money for the outbound delivery. A guide can be found here:

https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/310044/bis-13-1368-consumer-contracts-information-cancellation-and-additional-payments-regulations-guidance.pdf

This is the return policy on their website

http://ao.com/services/fourteen-day-returns-guarantee.aspx

neilmcl

cts_casemod wrote: »

My point is: I would not buy a car without being able to road test it, to make sure it meets my expectations for the particular model in question, even tough the manufacturer gives me a guarantee that it will go from point a to point b.

So does they law say I don’t have the same rights when buying a home appliance?

Who and where did you buy it from, shop or online?