We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
Purchased tumble drier, deduced 45% fee to return
cts_casemod
Posts: 272 Forumite
Hi everyone.
This weekend I purchased a £400 tumble drier, what I think its whirlpool high end model (heat pump).
Upon delivery the courier got rid of the box, because it wouldn’t fit the front door and they took the appliance upstairs. I was told since this item has a compressor inside it would have to settle for a few hours for the oil to drain, similar to a fridge.
A few hours later I plugged the appliance in and I realized it is way more noisier than the old one. This is an issue as we live in a 1bed flat and the appliance stays in the room we sleep.
I called the company and they said that since the item was plugged (not used, simply plugged in to a power socket) I would not be able to return it, or if I did a 45% fee will be deduced from the original purchase price. I ask myself: Given the above description, can they legally do this? Am I not, in my right as a consumer, able to plug the appliance in order to verify that it fits the purpose?
Many Thanks
This weekend I purchased a £400 tumble drier, what I think its whirlpool high end model (heat pump).
Upon delivery the courier got rid of the box, because it wouldn’t fit the front door and they took the appliance upstairs. I was told since this item has a compressor inside it would have to settle for a few hours for the oil to drain, similar to a fridge.
A few hours later I plugged the appliance in and I realized it is way more noisier than the old one. This is an issue as we live in a 1bed flat and the appliance stays in the room we sleep.
I called the company and they said that since the item was plugged (not used, simply plugged in to a power socket) I would not be able to return it, or if I did a 45% fee will be deduced from the original purchase price. I ask myself: Given the above description, can they legally do this? Am I not, in my right as a consumer, able to plug the appliance in order to verify that it fits the purpose?
Many Thanks
0
Comments
-
It's fit for purpose as it works as designed.0
-
It's fit for purpose as it works as designed.
My point is: I would not buy a car without being able to road test it, to make sure it meets my expectations for the particular model in question, even tough the manufacturer gives me a guarantee that it will go from point a to point b.
So does they law say I don’t have the same rights when buying a home appliance?0 -
Not many t. driers are designed so that you can sleep with them! You should have done some research as to its noise. People living near Heathrow soon forget about the noise."if the state cannot find within itself a place for those who peacefully refuse to worship at its temples, then it’s the state that’s become extreme".Revd Dr Giles Fraser on Radio 4 20170
-
Prior to last month you would have been able to return the items under the Distance Selling Regulations and only been liable for the cost of returning the goods.
This has now been superseded by the Consumer Contracts Regulations. I am not that familiar with all the ins and outs, but I believe they can make a deduction for the diminished value (i.e. they can no longer sell it as new).
I am slightly confused in that you say you have not used it, but it is louder than you thought. Surely you HAVE used it to know how loud it is?0 -
With a new car you rarely test the actual vehicle you're going to buy, you test a demonstrator. With a secondhand car it doesn't matter if you don't buy it as a few extra miles on the clock won't reduce its value.
The days of buying electrical goods "on approval" (usually TVs) are long gone.
Tumble dryers are far from quiet when in operation.If you are querying your Council Tax band would you please state whether you are in England, Scotland or Wales0 -
cts_casemod wrote: »My point is: I would not buy a car without being able to road test it, to make sure it meets my expectations for the particular model in question, even tough the manufacturer gives me a guarantee that it will go from point a to point b.
So does they law say I don’t have the same rights when buying a home appliance?
If the noise level of the machine was a primary concern when selecting the dryer why didn't you ask the seller to switch on the showroom model so that you could determine whether it met your expectations before you purchased it?0 -
45% seems a very hefty mark-down though. I think the supplier is playing a bit fast-and-loose with the new regulations.0
-
Prior to last month you would have been able to return the items under the Distance Selling Regulations and only been liable for the cost of returning the goods.
This has now been superseded by the Consumer Contracts Regulations. I am not that familiar with all the ins and outs, but I believe they can make a deduction for the diminished value (i.e. they can no longer sell it as new).
I am slightly confused in that you say you have not used it, but it is louder than you thought. Surely you HAVE used it to know how loud it is?
Was it bought 'at a distance'?0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 354K Banking & Borrowing
- 254.3K Reduce Debt & Boost Income
- 455.3K Spending & Discounts
- 247K Work, Benefits & Business
- 603.6K Mortgages, Homes & Bills
- 178.3K Life & Family
- 261.1K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.7K Read-Only Boards