MSE News: MoneySavingExpert.com sees second, more misleading pay demand from Npower

chanz4

article 5 years tooo late?

jamesd

They are still doing essentially the same thing and have said that they will continue to do essentially the same thing.

Since that same thing is contrary to the unfair debt collection guidance that means that it is likely to take punitive action by their debt collection regulator to stop them.

Money-Saving-King

Bluebirdman_of_Alcathays wrote: »

What on earth is wrong with avoiding tax?!

Funny thing is MSE will be the first to report if the general public could do the same thing but if a company does it then it's massively wrong!

What they've failed to miss is it then makes their reporting just desperate to get a story.

MSN news articles are about as educative as reading the Daily Sport recently.

TighterThanTwoCoatsOfPain

This is a poor effort, your crusades are getting more desperate MSE. This isn't a news worthy story, never mind the way your gunning for nPower (and I hate nPower!)

A constant desire or need to be seen to be doing something and driving new traffic to the site now it's no longer private perhaps?

Gratis

I disagree with those who regard either of these two letters as being trivial and I am grateful to MSE for exposing both of them.

A company is an inanimate entity which functions through the actions of its directors (who are legally liable for what it does).

What both letters reveal is the morality of Npower’s directors and the dishonesty with which, under their direction, Npower functions.

It’s irrelevant whether or not those who receive these letters have acted in bad faith; the company should always act in good faith.

I don’t do debt, so without MSE revealing this fraudulent misrepresentation I would never have known about it. That is why I am obliged to MSE for exposing it and revealing why Npower is a company that does not deserve to receive my family’s custom. We shun dishonest and unscrupulous companies; they don’t deserve our money.

What those who argue that Npower’s behaviour in this matter is acceptable are actually arguing is that they regard dishonesty as being fine. In practice, they are telling the world that they, themselves, are dishonest.

haynick

Wow up to the minute reporting MSE -well done.

By the way I'm no npower fan - had many battles in the past with their customer service department.

Robin_Davies

Martin says:

'It's time we demanded honesty from companies'

I say:

'It's time we demanded honesty from customers'

Some time ago, a utility company (not Npower) told me that that of the customers who did not pay their bills, only a quarter were in the 'can't pay' category. The other three quarters were in the 'won't pay' category.

If it were not for those who are deliberately trying to steal from companies like Npower they might go easier on those who are genuinely in financial difficulties.

undaunted

jamesd wrote: »

They are still doing essentially the same thing and have said that they will continue to do essentially the same thing.

Since that same thing is contrary to the unfair debt collection guidance that means that it is likely to take punitive action by their debt collection regulator to stop them.

I doubt it unfortunately - The OFT will say they have no authority over Ofgem & it's a matter for them. Ofgem will do nothing & Npower will continue as always

undaunted

Robin_Davies wrote: »

Martin says:

'It's time we demanded honesty from companies'

I say:

'It's time we demanded honesty from customers'

Some time ago, a utility company (not Npower) told me that that of the customers who did not pay their bills, only a quarter were in the 'can't pay' category. The other three quarters were in the 'won't pay' category.

If it were not for those who are deliberately trying to steal from companies like Npower they might go easier on those who are genuinely in financial difficulties.

But was there evidence to support this or was it just someones opinion? Npowers record on dealing with vulnerable customers has been widely criticised (including by Ofgem / Energywatch reviews) in the past

alanfp

undaunted wrote: »

No it's not. It's a debt!

Well, it would be theft if your intention is to never pay ;)

But isn't it amazing how people who would never dream of running out of Currys with a TV and shouting as they drive away "I'll pay you next year - just call it a debt" think it's quite acceptable to do the same thing with utility companies.