undaunted wrote: »
I'm no fan of Npowers dreadful customer service but still can't really see this as much of a story.
Your reporting on a 5 year old letter and something that various co.s chasing debt have done for years as if its some big new scandal?
It is obvious to anyone with half a brain that the co. is registered at Npowers address & part of their set up in my opinion but even if it wasn't so what?
You know you owe the money, you know whether you can pay it or not. If you can't then what does it matter who tries to collect it. These so called debt collectors are of no importance. They aren't coming round with baseball bats and demanding money you don't have with menaces. In reality you can simply tell them to go away if you want to - though it's unlikely many of them will ever even call in person - ie they will only do what they would do if the letter was still headed Npower so where is the problem here?
A bigger scandal is probably that Npower will send out Meter Plus (or whoever) & then charge the customer £25 - £30 or so for the visit despite knowing that they can't pay the bill in the first place.
undercover_peon wrote: »
With respect I disagree with most of what you say. People can and do panic when they get a letter from a debt collector. I have spoken to literally thousands of customers who did not know the letter was from Npower.Perhaps they should pay their debts?
It is only excellent resources like this website which educate people to the fact these collection companies have no real power.I suspect the real pork that shirk debts never reach this forum....
It comes down to integrity really. There is no question the intent was to mislead, plus the fact this contradicts their earlier statement about the letter making it clear.They're collecting debt, and working for npower. Purporting to be a debt collector that works for npower is hardly the transmogrification of the century
Now the line is oh well that is an old letter.It was, indeed, an old letter
Don't worry know they are going to be number one for customer experience by next year :eek:npower are absolute pony, but that's much more to do with the SAP billing system they foolishly adopted that is crippling them. I fully applaud their debt collection activity, every success means a few pennies off my bill
common_sense_view wrote: »
1. On what perverse moral planet are people who don't pay their bills the Good Guys, and the companies trying to collect payment for something they have provided, the Bad Guys?
Alpine_Star wrote: »
MSE is not presenting those who don't pay their bills as the 'good guys'.
And since when have Npower been the 'good guys'?
Just Google Npower and you'll find numerous instances of profiteering, monopolistic behavior. tax avoidance and mis-selling in addition to misleading their customers as to who is writing to them - a charge the article makes clear they haven't denied.
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