How long do openreach take to do upgrades on exchange?

ripplyuk

It's been tried heaps of times. Rebooting doesn't help. It seems totally random as it will be ok for a while, even a day sometimes but then it cuts out every 5 minutes. When that happens I always try rebooting it first but it has never made the slightest difference.

Talktalk have helped me log in to that stats page before and it used to show a fault but hasn't since they replaced all the line from the road to my house, along with a new master socket, even tried a new router. I've literally had about 20 engineer visits, often with a team of them staying all day and coming back the next.

I know people complain about a 1mb speed but I'd just love to have it back! I can't understand what has happened to it.

penrhyn

What happened is that you may have had the speed capped at 0.7mbps. Maybe down to a noisy or crackling line. Won't know unless you reboot and measure the down noise margin again, which should
LD be around 7 db, not 14 as you have.

TalkTalk

hi ripplyuk,

If this is being handled by the CEO's Office your best course of action would be to contact your CEO Manager to take this further.

From your description it looks as if they have tried everything to improve the connection for you, but they can advise you on what next steps are available to you.

Cheers
Mark
Online Community Department

ripplyuk

Yes, it has been capped. Talktalk said there's no point in them changing it because every time they increase the speed, it cuts out completely much more often. Also that the speed I'm on is the most suitable to try and keep the line stable.

My phone line can be horrendous as well.

ripplyuk

Mark from TalkTalk,
As I stated earlier, the CEO's office have told me they can do no more for me unless/until Openreach fix/upgrade the exchange.

Talktalk do seem to have tried hard to sort this and the CEO's staff have been lovely but nothing has worked.

penrhyn

Exchanges upgrades, what ever they may be wont improve your ADSL broadband.
You need to get your noisy line sorted then the broadband may run a little faster.
If you are in an urban environment then maybe your local cabinet will get an FTTC upgrade.
Other than that your only, impractical option, is to move closer to the exchange.

kwikbreaks

penrhyn wrote: »

If you are in an urban environment then maybe your local cabinet will get an FTTC upgrade

he says his cabinet is already FTTC enabled but at a mile away that's no use...

ripplyuk wrote: »

my cabinet is about a mile away. Although it is fibre enable, TalkTalk have said they are reluctant to install it as the equipment has faults and it wouldn't be worth my money until it's sorted out.

Other than a possibly noisy line it's difficult to see just what faults TT are talking about and what upgrades they expect. Although there is conflicting info given bythe OP atone point he has said TalTalk are LLU at his exchange so any faults there would be their own.

In truth I think this is just a case of a very long line not delivering a good service and the cabinet being so distant that VDSL (FTTC) simply won't work either.

ripplyuk

What I'm still struggling to understand is why my broadband was fine for over a year before this problem started. I do live a long way from the exchange but if that was the problem, it would always have been the same.

Also, it does say that TalkTalk at my exchange is LLU enabled but also that BT openreach are the sole provider of broadband services. Does this mean TalkTalk own the equipment but are not allowed to do the repairs? It would explain why they keep telling me that they are stuck waiting for openreach to sort this out.

Or, is the information TalkTalk have given me incorrect about this? They keep saying openreach need to upgrade or repair the 'equipment at the exchange'. I've no idea what that means but they've told me it's because more people in my area have got broadband installed recently and now the equipment cannot cope.

iniltous

There does seem to be some uncertainty about who's broadband equipment you are connected to, it could be full MPF where talk talk supply both the telephony and broadband, SMPF where BT equipment supply's the PSTN and TT supply broadband, or where BT supply both the PSTN and broadband ( it's just the bill you get from TT ) given that TT say it's down to BT it's likely that you are the last option, but that would seem to contradict the TT LLU enabled statement..in a way you probably have been fobbed off, it doesn't matter if the equipment is BT and re-sold to you under TT's brand, the fact is that they are your supplier, and it's up to them to sove any problem you have, even if it's their own supplier (BT) that has the issue,
If you are on BT legacy ADSL ( max 8 Mb ) then any upgrade to 21cn probably wouldn't improve your sync speed much if you are on a really long line, if you are on TT's own broadband then it's got nothing at all to do with BT Wholesale,
If your problem is down to a problem with the local loop, then TT should get Openreach to rectify any defect in the cable pair

TalkTalk

ripplyuk wrote: »

What I'm still struggling to understand is why my broadband was fine for over a year before this problem started. I do live a long way from the exchange but if that was the problem, it would always have been the same.

Also, it does say that TalkTalk at my exchange is LLU enabled but also that BT openreach are the sole provider of broadband services. Does this mean TalkTalk own the equipment but are not allowed to do the repairs? It would explain why they keep telling me that they are stuck waiting for openreach to sort this out.

Or, is the information TalkTalk have given me incorrect about this? They keep saying openreach need to upgrade or repair the 'equipment at the exchange'. I've no idea what that means but they've told me it's because more people in my area have got broadband installed recently and now the equipment cannot cope.

Hi Ripply,

Without having your account details (which we cant transfer here) its difficult for me to give you a specific answer.

As others have suggested it hard to tell form your posts if you are on TT LLU at the exchange or if you are an IPStream (ADSLmax) customer connected to Open Reach equipment.

If its the former then exchange upgrades wouldnt make much difference, its the line length/quality thats the issue and unless OR determine that the line is faulty and needs to be replaced they have little other "upgrades" to perform.

From the sound of it its possibly more likely that your an IPStream customer and the issue is one of available bandwidth at your exchange. This could clarify the "more customers in your area getting BB" comments.

Either way without looking at your line its hard for me to be specific, but as advised if you have further questions and the issue has been handled by the CEO's Office your CEO manager would be the best person to contact, as it relates to the complaint they handled (regardless of if theres nothing further they can do, any related questions should be directed to them)

Cheers

Mark
Online Community Department
TalkTalk