Charges for receiving international calls at home?

Bess123

Wonder if anyone can offer any help or insight?

I have a friend in Angola who has been calling from their mobile, I assumed I would not be charged for receiving these calls. Having spoken to T-Mobile they estimate my next bill to be almost £500 and said the roaming charges are approx. £1 per min. Is this right?

We have been texting as well but only using imessages which I assumed would be free.

I feel very stupid but assumed I would receive a warning text message like you do when you go abroad if this was going to cost me.

Any suggestions would be very gratefully received. Do I have a leg to stand on if I complain?

Many thanks in advance.

Bess123

Browntoa

Your post doesn't make sense if you have a uk SIM card and are in the uk

Unless you have gone way over your contract allowances

Bess123

I have a UK sim card and contract.

I understood I have unlimited internet and texts and 2000 minutes under T-Mobile's 36 Full Monty plan.

I don't see how I could exceed any limits when I have not been making the calls.

I must be being charged for receiving them. Is this right?

Browntoa

I'm not aware of them charging for you to receive calls etc on your home network in the uk , only when abroad

grumbler

Browntoa wrote: »

I'm not aware of them charging for you to receive calls etc on your home network in the uk , only when abroad

I am not aware of any UK network charging for receiving any calls in UK.

corf999

There was a thread here recently suggesting that a PAYG user was losing money when receiving call from an international sales/spam number.

d123

@bess123

What is the number you are receiving the texts from? Make the last 2 digits xx for privacy.

And yes, iMessage is always free (other than the data needed to send or receive) anywhere in the world.

Bess123

Thank you, these calls are being received from a UK mobile which is being used abroad so I don't understand it at all.

Could it be the imessages that are costing me?

I struggled to understand the accent of the person in the call centre. I will have to try again.

Thank you for your comments so far, they are much appreciated.

grumbler

Can you not check you online account?

dealer_wins

Bess were you in the UK when receiving these calls, or were you also abroad?

grumbler

What else "receiving international calls at home" can mean?