Halifax One Visa -Fuming!!

indian_jalepeno

Hello, well had a statement today on the visa and it has started to charge us interest - 7 months too soon. This all happened because of an oversight on the Wifeys monthly payments where she forgot to make the minimum payment. Only realising this when they phoned her, she immediately paid an amount later that day. Then a letter arrived stating that becuase of this late payment she would incur a £12 fee AND her credit limit would be reduced too. OK we thought, our fault, but why phone us in the first instance when there was no payment?
Now today took the biscuit. As she had made a genuine mistake the Halifax have now reverted us to their normal rate. Did explain to her that that could be the case. So been punished three times..blimey!! Even a polite phone call lodging her defence did not even budge them. Its their new customer charter type thing, they called it and weren't budging. Oh well, I will deffo be budging my:
Extortionate Mortgage (FTB)
Current Account
Family credit Account
B and C account
and my Visa Platinum account

Goodbye and good riddence Halifax!!

Looking forward to a better deal anyway, in every area of this competitive financial sector. Maybe a thank you is in order....yeah, everyone thank the Halifax from releasing me from their grip:D

I J

Wyndham

But, banks are not our friend.....

Introductory rates are there to attract customers, and 'good' customers i.e. those that will end up paying money to them, but also who will be 'good' and pay at least the minimum.

What they are saying to you is, we don't like you, go away. Simple as that!

Sorry.......

YorkshireBoy

So, when they say...

Condition 3.2 [FONT=Arial, Helvetica, sans-serif]We may apply the standard interest rate to balance transfers or purchases before the end of the special promotion period if in any month you do not make at least your minimum payment by the payment date or if you exceed your credit limit at any time.[/FONT]

Condition 4.1 We will charge:-
£12 each time you do not make a minimum payment by the payment date.

Condition 12.2 We can change your credit limit...if we have a good reason, for example...our assessment of the risks of lending to you changes.

...they aren't kidding!

You have a Halifax current account. Why haven't you set up a minimum payment direct debit?

cajef

YorkshireBoy wrote: »

they aren't kidding!

He obviously thought they were.:rolleyes:

Dylanwing

OP, I will sympathise with you. Yes, you made a mistake, yes the loaded T&C's spell this out, but common sense and "The bigger picture" seem sadly lacking.

thesaint

Al_Mac wrote: »

Go on, I'll bite, explain.

I think that he means, that for such a paltry sum, Halifax have lost an even bigger sum, and had there name plastered over the internet.

plzhelpmesave!

got stung too! DD hadn't been set up although sent form back, and had limit reduced by £1800!

Stephen_Leak

plzhelpmesave! wrote: »

got stung too! DD hadn't been set up although sent form back, and had limit reduced by £1800!

Always request DD's in writing, keep a copy and check they have been set up properly: as they make it difficult for the banks to raise their charges, there is always an incentive for "accidents" to happen.

[Deleted User]

You will find all banks will do this. You play with the devil and lose you get burnt.

But you shouldnt have been loyal to them anyway, always switch to the best deal even if its with a bank you do not like The only thing halifax have got for them at teh moment is there current account and their share dealing account, but the current account/high interest is only good for new customers that get teh 100 quid.

Dylanwing

Al Mac - Dobn't you find it odd that Halifax can pay out £100 to attract new (Reasonably well off, of course) customers, but for the sake of a less than £100, they are losing an existing customer of exactly the type that they are trying to attract, who already has a large number of other Halifax products, and is, most likely, very profitable.

Regarding paying credit cards late, most of us have done it on the odd occasion where we have been a bit slow posting letters, been away, or just forgotten. Not all of us like DD, nor do we have highly organised and structured lives. (Sorry, not trying to be patronising, with two teenage kids, things can be chaotic!)

LittleWoman_3

I now put my credit cards on minimum payment dd's - That way I don't have to think about it.... Its too much work to keep track of it.....

My current account is high interest (No £100 as an existing customer). When I get my salary at the end of the month, anything left in the account before the salary payment is transfered to my mortgage as an extra payment. I leave doing it until the next salary payment goes in to make sure there is sufficent balance in my current account to pay everything - no nasty shocks, or bank charges. I have a cheque book with my mortage, so when the time comes to clear off the credit card, I can just issue a cheque and cancel the dd (and the credit card). The good thing about this, is every time the interest rates go up, or I issue a cheque on my mortgage, my monthly repayment amount goes down. (Repayment mortage). Leaving more spare money each month to transfer over to the mortgage! And I never have to worry about "nasty surprises" or spend time making sure there is enough money in the account to cover everything !