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Argos product Not As Described

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Comments

  • stebiz
    stebiz Posts: 6,592 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Really2014 wrote: »
    Well I'm glad you're happy that people will actually pay to get rid of you. ;)

    Glad your happy. :D
    Ask me no questions, and I'll tell you no lies
  • rikthered
    rikthered Posts: 18 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    have you spoken to anyone, has it been resolved
    Not yet as haven't had time, but will phone Monday.
  • mountainofdebt
    mountainofdebt Posts: 7,795 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    if the children have quite finished......

    OP it may be worth taking a print of the description just to back up your argument about the description just in case......

    Also couldn't you take it back to a nearer Argos
    2014 Target;
    To overpay CC by £1,000.
    Overpayment to date : £310

    2nd Purse Challenge:
    £15.88 saved to date
  • rikthered
    rikthered Posts: 18 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    Thanks mountainofdebt - yes I have a copy of the description and my nearest Argos is the one I bought it from.

    Argos actually do sell a Vax tool pack with all the tools so the sensible thing for all concerned is to send me the duster from that - then I'm a happy customer and they have still made a sale - but too sensible? I'll let you know...
  • rikthered
    rikthered Posts: 18 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    Argos suggested I buy the 'missing part' direct from Vax and that they would compensate me - without prompting. So well done Argos.

    They do need to speed up the email response system though. I was contacted 7 days after sending the complaint and it may be that this was in response to this thread... surely the major consumer companies monitor sites like this.

    Thanks everyone for your help!
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