Argos product Not As Described

rikthered

I had the need for a new vacuum cleaner, specifically with a dusting brush attachment. I found the Vax C86-VC-BP on sale at half price at Argos - and duly purchased it. On opening the box at home I found that the product does not include a dusting brush. This is not 'missing' - this product does not come with that attachment ever.

I emailed Argos (we aim to answer within 48 hours) asking that they please send me the attachment 'as described' online. Argos has not replied as of 96 hours later.

I know I could take it back and get a refund but that would mean I have made two trips (3 hours), paid for petrol and parking, and end up with no product - all because of Argos' mistake.

I would be grateful for any advice on how to handle this?

p.s. the Vax C86-VC-BP is still described online as including a dusting brush (as of July 4).

stebiz

If it doesn't have adusting brush - then sadly it doesn't have a dusting brush.

They may be kind and give you a voucher as a good will gesture but there again they may not.

Nothing you can do I'm afraid.

bod1467

stebiz wrote: »

Nothing you can do I'm afraid.

Yes there is - OP can go back to Argos and demand a refund. At the same time, request a refund of the travel costs (there and back).

stebiz

bod1467 wrote: »

Yes there is - OP can go back to Argos and demand a refund. At the same time, request a refund of the travel costs (there and back).

Sorry I did not make myself clear. I was meaning there was nothing he could do about the cost in returning the item. Not that he couldn't return it which he said he already knew he could do.

unholyangel

stebiz wrote: »

Sorry I did not make myself clear. I was meaning there was nothing he could do about the cost in returning the item. Not that he couldn't return it which he said he already knew he could do.

But there is.

Where the other party is in breach of contract, they are responsible for reasonable costs incurred that are a direct result of their breach.

OP wouldnt incur those costs if they weren't in breach/the contract had been performed correctly. Ergo, retailer is liable.

bod1467

Correct - looks like someone needs to brush up on their consumer law.

Blackbeard_of_Perranporth

Seems the brush is stated, but it is not in the box.

http://www.argos.co.uk/static/Search/searchTerm/C86-VC-BP.htm

stebiz

bod1467 wrote: »

Correct - looks like someone needs to brush up on their consumer law.

I can hold my own. :T

There's a few on here ;) who spouted hot air when I said in December that I'd be pursuing Very through to court. Sent them their 7 day before action with all my costs etc and not only did I get paid out for both mobiles but also received interest and delivery charges back.

https://forums.moneysavingexpert.com/discussion/4851700

gik

bod1467 wrote: »

Correct - looks like someone needs to brush up on their consumer law.

And not for the first time either.

stebiz

gik wrote: »

And not for the first time either.

Woke up have you?

Cornucopia

Phoning companies is almost always better than emailing them.