BT Complaints after watchdog investigation

Olduserpasswordforgot

Hello,

Has anyone complained to the dedicated email address BT provided after the televised investigation from Watchdog last week regarding BT speeds?

if so can you let me know how long it took for a reply and was it resolved quickly?

Many thanks
OUPF

Gazman321

Hi,

I complained to BT, just after Watchdog aired. BT first tried to contact me 2 days later, and kept trying until they got hold of me, a week later.

Olduserpasswordforgot

Gazman321 wrote: »

Hi,

I complained to BT, just after Watchdog aired. BT first tried to contact me 2 days later, and kept trying until they got hold of me, a week later.

and did you get the resolution you had hoped for?

Gazman321

Olduserpasswordforgot wrote: »

and did you get the resolution you had hoped for?

Yes, released from contract early.

Olduserpasswordforgot

Gazman321 wrote: »

Yes, released from contract early.

Thank you, hopefully my query sent on Monday is also resolved quickly

chrisani

Olduserpasswordforgot wrote: »

Hello,

Has anyone complained to the dedicated email address BT provided after the televised investigation from Watchdog last week regarding BT speeds?

if so can you let me know how long it took for a reply and was it resolved quickly?

Many thanks
OUPF

could you please share email id used for watchdog complaint to BT?

VisionMan

Here you go -

https://bt.custhelp.com/app/contact_email/c/4950

They can take up to 5 working days to respond. But if you get it resolved or not is a matter for you, and you alone.

Olduserpasswordforgot

chrisani wrote: »

could you please share email id used for watchdog complaint to BT?

this is the one i saw on the show to be used.

watchdogcomplaints@bt.com

Olduserpasswordforgot

VisionMan wrote: »

Here you go -

https://bt.custhelp.com/app/contact_email/c/4950

They can take up to 5 working days to respond. But if you get it resolved or not is a matter for you, and you alone.

I think this is just the normal complaints procedure and is not the dedicated contact from the WD program.