'Bought' something to pay at a later date, got told it was more expensive

alexdrans

tl;dr - 'Bought' something but didn't pay, was told it was a cheaper price and to pay in the morning, then got told I had to pay more.

Hi,

I recently moved into an all-inclusive student accommodation in Bournemouth (Lyme Regis House, paid upfront on credit card) and upon arrival, I realised that I hadn't purchased any bedding (busy weekend). I went to the reception (it was around midnight by the time I went down) and asked if they sold any. They did, and the security guard told me "I think it's £20", later correcting to "It might be £25, £20, I will find out tomorrow". As I left with the bedding, I told the security guard "If it's any more than £30 I'm bringing it back" and he laughed. I took the bedding up to my room, took it out of its plastic wrapping, and placed it on the floor.

A little while later when I went back to reception for another query, I noticed a poster on the wall that advertised a bedding set for £35. No way in hell am I going to pay £35 for a paper thin single duvet and one pillow, white sheets, and a towel.

So last night, I took the bedding back down to reception, gave it to a different security guard, and he accepted it, and said he would inform the reception.

When I went to leave in the morning, the reception was open (My work hours mean I leave before reception opens and arrive home after it closes unless I'm late), and the woman at reception demanded that I pay the £35 because the plastic packaging had been opened. I told her that I wouldn't be paying, as I was informed that it was £20, later corrected to £25. After I left, on the way to work, I received the following email:

"Dear Alex

You requested a bedding pack from security.

You have brought the bedding pack back opened, without the packaging. this can not be sold again therefore you will have to pay for it.

The charge of £35 is on your acount.

If you do not pay for these then your account will be sent to a collections agency.

Regards



Wendy Blake"

What a welcome, huh?

What are my rights in this case?

I have the packaging, it's obviously a little torn down the side, and things like that are so tightly packaged that it's near impossible to get them back. Can they even refer me to a collections agency? I'm pretty sure I never signed a contract when I moved in (I was tired), the only thing I remember signing was to state that I had collected my key.

AnnieO1234

Wow, you owe the money. The other option is that the security guard technically stole the goods and you handled them. Absurd no? The bedding got you out of a fix, you didn't know the price but took it anyway, suck it up.

X

Poppie68

alexdrans wrote: »

tl;dr - 'Bought' something but didn't pay, was told it was a cheaper price and to pay in the morning, then got told I had to pay more.

Hi,

I recently moved into an all-inclusive student accommodation in Bournemouth (Lyme Regis House, paid upfront on credit card) and upon arrival, I realised that I hadn't purchased any bedding (busy weekend). I went to the reception (it was around midnight by the time I went down) and asked if they sold any. They did, and the security guard told me "I think it's £20", later correcting to "It might be £25, £20, I will find out tomorrow". As I left with the bedding, I told the security guard "If it's any more than £30 I'm bringing it back" and he laughed. I took the bedding up to my room, took it out of its plastic wrapping, and placed it on the floor.

A little while later when I went back to reception for another query, I noticed a poster on the wall that advertised a bedding set for £35. No way in hell am I going to pay £35 for a paper thin single duvet and one pillow, white sheets, and a towel.

So last night, I took the bedding back down to reception, gave it to a different security guard, and he accepted it, and said he would inform the reception.

When I went to leave in the morning, the reception was open (My work hours mean I leave before reception opens and arrive home after it closes unless I'm late), and the woman at reception demanded that I pay the £35 because the plastic packaging had been opened. I told her that I wouldn't be paying, as I was informed that it was £20, later corrected to £25. After I left, on the way to work, I received the following email:

"Dear Alex

You requested a bedding pack from security.

You have brought the bedding pack back opened, without the packaging. this can not be sold again therefore you will have to pay for it.

The charge of £35 is on your acount.

If you do not pay for these then your account will be sent to a collections agency.

Regards



Wendy Blake"

What a welcome, huh?

What are my rights in this case?

I have the packaging, it's obviously a little torn down the side, and things like that are so tightly packaged that it's near impossible to get them back. Can they even refer me to a collections agency? I'm pretty sure I never signed a contract when I moved in (I was tired), the only thing I remember signing was to state that I had collected my key.

The security guard didn't know the price as comfirmed in him saying it MIGHT be £20,£25...not that it was £25..it was obvious he didn't know and you didn'y query it further as you wanted to get to bed. You went to reception late at night because you didn't have any bedding .. You kept it until the next night and then handed it to another security guard..it was not in the wrapper and you had it for 24 hours they most probably think you have used it as you didn't immediately return it...what did you use..did you use the duvet and pillow?



In regards to a contract...you signed for your key. How did you book the room and how long for?

daytona0

Crank behaviour. Pay the extra 10 quid lad and be done with this pointless hassle.

You've opened it so accepted it. They can't re-sell so they won't be accepting it as unwanted so you have to pay. You want a rough idea then ask the guard, you want a concrete idea then ask the reception or read the poster.

Also, you have to live there and getting !!!!y over a 10er will just alienate you in your accommodation, though as a student I can appreciate how such a thing may be overlooked...

jackieblack

alexdrans wrote: »

What are my rights in this case?

You don't have any.

alexdrans

Poppie68 wrote: »

The security guard didn't know the price as comfirmed in him saying it MIGHT be £20,£25...not that it was £25..it was obvious he didn't know and you didn'y query it further as you wanted to get to bed. You went to reception late at night because you didn't have any bedding .. You kept it until the next night and then handed it to another security guard..it was not in the wrapper and you had it for 24 hours they most probably think you have used it as you didn't immediately return it...what did you use..did you use the duvet and pillow?



In regards to a contract...you signed for your key. How did you book the room and how long for?

Okay, i'll add a few more details. He's African and English obviously isn't his first language. He said "It's £20.. *thinking face* £25" and I said "Can I pay that by card?", he then said "No, no, pay in the morning, I will check the price" and pushed him, asking, "Are you sure? It's not going to be like £45 is it?" and he said "No no it's about £20, £25" I asked if he was sure, he said "I think so, maybe £25, but I will ask the reception in the morning". This was backed up by the other female security guard who was present.

I had it for less than 24 hours. Must have received it around 11:30pm, and handed it back around 6:30pm. I didn't use it. I took it out of the packaging, and when I later saw the price, I placed it on the floor and literally slept on a bare mattress so they wouldn't say that it's been used.

Booked it over the phone using my credit card, 9 weeks @ ~£108/week.

tomtontom

alexdrans wrote: »

Okay, i'll add a few more details. He's African and English obviously isn't his first language. He said "It's £20.. *thinking face* £25" and I said "Can I pay that by card?", he then said "No, no, pay in the morning, I will check the price" and pushed him, asking, "Are you sure? It's not going to be like £45 is it?" and he said "No no it's about £20, £25" I asked if he was sure, he said "I think so, maybe £25, but I will ask the reception in the morning". This was backed up by the other female security guard who was present.

I had it for less than 24 hours. Must have received it around 11:30pm, and handed it back around 6:30pm. I didn't use it. I took it out of the packaging, and when I later saw the price, I placed it on the floor and literally slept on a bare mattress so they wouldn't say that it's been used.

Booked it over the phone using my credit card, 9 weeks @ ~£108/week.

Now we're adding race to the issue - this has to be a wind up!

alexdrans

tomtontom wrote: »

Now we're adding race to the issue - this has to be a wind up!

YOU'RE the one bringing racism into the conversation. I described him as African. He's African. He spoke with a very strong, broken English accent. English very clearly isn't his first language. Did I say that his race makes him in any way inferior, or that I don't like him because of his race? No. Don't be ridiculous.

jackieblack

alexdrans wrote: »

YOU'RE the one bringing racism into the conversation. I described him as African. He's African. He spoke with a very strong, broken English accent. English very clearly isn't his first language. Did I say that his race makes him in any way inferior, or that I don't like him because of his race? No. Don't be ridiculous.

So why mention his race then, why is it relevant?

photome

Nothing alters the fact that when you took the bedding you didnt know the price.

That wasnt anyones fault except yours

DevCoder

I also call BS.

No-one says "its not going to be £45 is it?", People always round up or down to the nearest £10 as thats logically simpler for the brain to process a meaningless non fixed amount.. It would be far more natural/normal to say "It's not going to be 50 quid is it?"

Anyway he was correct, you asked (apparently), its not going to be £45 is it? And he said no, he was correct.

Not quite sure why you are adding anything extra, it doesn't give you any extra rights.