loads of loan companies have taken nearly £700 in one day from my account!

Kino_2

This is a copy of a post made by a user here last year, much kudos to said person.

If the below doesnt work for whatever reason, I've also seen success reported for people who requested refunds from the companies (their T&C's stipulate they will give refunds if you dont take a loan with them within xx days - if they dont give you the refund, which isnt uncommon, you complain, then complain to the financial ombudsman service and you will receive your money in 6 months or so) without further a due, here is the post with a great plan of action for you, good luck!

Only_Humans_Blush wrote:

This company and its associated company PLF (Personal LoanFinders) are brokers. Now whether we call them scam brokers is for others to decide. However, the guaranteed Loan offered by PLF will be via FLM, now Amigo Loans. They require a guarantor, thus the loan is almost certainly guaranteed.
Greenleaf take £49.99 by debit card, and they will take that money irrespective if you take the FLM/Amigo loan option or not. Greenleaf will take the money as fast as they can, and there is apparently no comeback!

They cannot be contacted. Their telephone number is a voice mail, which is overloaded most of the time. They do not respond to Emails, or letters. The same applies to Personal Loan Finder.

However, what they are doing is deemed as being ‘not good business practise’, and in fact, according one banks VISA department, Greenleaf‘ are sailing very close to the legal wind’.

How to get yourmoney back: If paid by debit card, once the payment appears on your statement register a dispute with your banks VISA department. Claim the money back. Like Direct Debit guarantees, if you dispute the payment, it must be refunded, there and then.

However, the bank will then, via VISA, contact Greenleafand and ask if the payment they took was in accordance with their Terms andConditions. This can take six weeks.

Greenleaf will send back a printout of your Debt Card details and other information provided by you to Personal Loan Finder or other companies Greenleaf offer collections facilities to.

The bank should write to you with a copy of the Greenleaf response, and probably informing you that they will debit your account, again, within 7 days for the original amount taken by Greenleaf.

This were you must be firm and act quickly. Contact the bank, reiterate youroriginal complaint and firmly state that you never provided your Debit Carddetails to Greenleaf, and that what they offered as a service has never materialised.

Insist, and I mean insist that the payment to Greenleaf is stopped. Advise the bank that you intend to make a formal complaint to the Office of Fair Trading, and if they make the payment to Greenleaf, you will name them in the complaint. You can also add, that if Greenleaf wish to pursue you for the £49.99 let them.

Greenleaf will never, ever, pursue you for the money. It means they would have to raise their head above the battlements, and it will be shot off!

The Greenleaf Offices are located at a serviced office address in London. (Companies House) and the sole named Director is Matthew Wilson, who also operates PLF and other finance brokers.

Hope the above helps.

Lloyds_Bank

frankie77 wrote: »

Hi please help! i looked on-line to see if i could get a £50 loan until my payday, i entered my details on a loan website but now about 10 companies have taken nearly £700 from my bank on my paypay! so i think it was a fraud! lloyds bank would not help me as they said i authorized the transactions by giving my details but i only applied to one company and i didn't even know i would be charged at all! unless i got a loan, which i didn't! and i have never even heard of these companies and certainly never had a loan from any of them! i am disgusted with the way i was treated by lloyds today and don't know what else to do. please help as i have no money now for the next month and need to pay my rent and eat! i feel sick, i'm so upset, please help!!!!!:mad:

many thanks

Francis

Hi Francis,

Sorry to read that you're having this issue.

It does sound like you've been charged administration or search fees. Some loan companies charge these and they do not guarantee a loan, but cover the cost in searching for one. As you were advised when you spoke with one of my colleagues, we're unable to help in these situations. If you can find the company/website you used, you may wish to check their terms & conditions. You will also need to contact that company directly to discuss the matter further.

Thanks,

Craig

rizla_king

Only one of the payments could possibly be considered authorised.

Demand that Lloyds pay back the other 9.

If Lloyds think otherwise, then it is up to them to PROVE you authorised every single one. If they can't or won't Lloyds MUST refund you.

SnowTiger

Lloyds_Bank wrote: »

Hi Francis,

Sorry to read that you're having this issue.

It does sound like you've been charged administration or search fees. Some loan companies charge these and they do not guarantee a loan, but cover the cost in searching for one. As you were advised when you spoke with one of my colleagues, we're unable to help in these situations. If you can find the company/website you used, you may wish to check their terms & conditions. You will also need to contact that company directly to discuss the matter further.

Thanks,

Craig

An official response from LLoyds Bank?

Give your debit card details to one company and they can pass them on who whomever they choose; who, in turn, can use those details to dip in to customers' accounts as and when they choose.

Perhaps you should brush on on how and when contracts are formed.

But thank for Lloyds Bank official response. Very interesting.

I'd be surprised if a contact had been formed between the OP and the nine other companies and that payments to those companies were authorised.

Gaz83

The thing is, and to play devil's advocate for a minute, do we really have any evidence that broker companies are passing on details to other broker companies, who are each taking a fee?

We see it claimed a lot, but almost invariably it turns out that an applicant has, in fact, entered their details separately into a lot of different sites, either without realising or being in self-denial about it after the event.

As is almost always the case, the OPs either disappear after a few posts or "forget" the site they've used so the T&Cs can't be checked.

Generali

For all we know, given that the OP doesn't have the details of the original website, the OP signed T&Cs which are for several different small loans, the originators of which have taken out their fees.

This sounds a lot to me like caveat emptor, buyer beware. If you bung your bank details into any old website then you stand a pretty good chance of this happening I reckon.

Clive_Woody

SnowTiger wrote: »

An official response from LLoyds Bank?

Give your debit card details to one company and they can pass them on who whomever they choose; who, in turn, can use those details to dip in to customers' accounts as and when they choose.

Perhaps you should brush on on how and when contracts are formed.

But thank for Lloyds Bank official response. Very interesting.

I'd be surprised if a contact had been formed between the OP and the nine other companies and that payments to those companies were authorised.

Exactly my thoughts. You can write whatever you want into T&Cs but this does not necessarily make it legal or enforceable.

Companies cannot simply pass around your details to whomever they like allowing them to take whatever payment they then feel like taking. No doubt many of these 10 companies have similar (or the same) ownership but different trading names to allow them to charge multiple times.

To see Lloyds Bank simply wash their hands of this shows how little they seem to care for the financial well being of their customers who are being taken advantage of.

frankie77

thank you for your help :-)

Gaz83

Clive_Woody wrote: »

Exactly my thoughts. You can write whatever you want into T&Cs but this does not necessarily make it legal or enforceable.

Companies cannot simply pass around your details to whomever they like allowing them to take whatever payment they then feel like taking. No doubt many of these 10 companies have similar (or the same) ownership but different trading names to allow them to charge multiple times.

To see Lloyds Bank simply wash their hands of this shows how little they seem to care for the financial well being of their customers who are being taken advantage of.

Again, to play devil's advocate - the OP can remember very little of the original event, it would seem, and it's possible Lloyds simply don't believe the OP has only entered details once, and with so little information being remembered the OP cannot say otherwise.

With regards to the T&Cs being unfair - I'm no legal eagle but wouldn't that be for courts to decide, not banks? And therefore would need to have a test case?

Again, this is assuming that brokers ARE passing details to other brokers - and there's no proof this is happening, just assertions from, shall we say, the financially naive.

Gaz83

frankie77 wrote: »

thank you for your help :-)

Did you find out which company it was?