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ehullis3823 wrote: »
1) Phone them and back up in a letter of her current situation i.e. she can't pay within their timescales.
2) Ask them to stop further interest payments due to the delay
3) Ask for a copy of any signed paperwork that she submitted to them (or inform them of my intent to rerequest once my sister and I have LPA)
4) Ask for a copy of the transcript of the phone calls they have made (which I realise they will be able to charge?)
Alpine_Star wrote: »
should their response not be satisfactory (they have 8 weeks to give a full and final response) the complaint will be taken up with the Legal Ombudsman (who will accept complaints about claims management companies from 28 January)
magpiecottage wrote: »
Unfortunately, I think this will only apply to events which took place on or after that date, which this didn't - because we have not yet reached 2 January.
Moneyineptitude wrote: »
I agree that retrospective complaints will not be accepted.
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