Hobbycraft late delivery, damaged goods.

Artastic

This is clearly a waste of my time.

Poppie68

You have already been refunded so maybe should have purchased new ones when you recieved the money from either instore or another source.

tomtontom

If your work is so time critical surely you would go to a store and get them yourself?

Artastic

This is clearly a waste of my time.

tomtontom

Advice is to take your business elsewhere, and if the goods are time critical for your business to use a business supplier. What more do you want Hobbycraft to do?

Poppie68

Artastic wrote: »

Why would I do that, when they promised to deliver in time, then let me down twice after several apologetic emails?



Again, they promised to deliver in time so why would I? Also I have no car and these were far too large to take on the bus.

I'm not going to be treated as though it's my fault. I've been let down badly and need advice, not criticism.

Nobody has said it's your fault or criticised, but common sense would dictate that if these were needed for time sensitive projects/orders then maybe other arrangements should of been made. Relying on deliveries for such can be a disaster waiting to happen. Hobbycraft apologised and refunded you, you now have the items but they now belong to Hobbycraft so call tthem and see what they want to do. If they decide they want them returning ask them to arrange the courier etc, this should be done in a manner not to inconvienience you, they may just say keep them.
I don't know what other advice you are after.

Artastic

This is clearly a waste of my time.

Poppie68

To be honest OP you are not going to be paid compensation for a late delivery from Hobbycraft, and they refunded you before the items were eventually delivered. You could offsourced them from several other places if they were so important. Have you tried Ebay some sellers offer next day delivery.

frugal_mike

Artastic wrote: »

This is clearly a waste of my time.

Reading this thread was a waste of my time since the OP has deleted everything.

unholyangel

frugal_mike wrote: »

Reading this thread was a waste of my time since the OP has deleted everything.

Long story short OP ordered canvasses. They didnt arrive so hobbycraft refunded. Canvasses have now shown up damaged. OP is mad because they can't now use the free canvasses and is claiming £1000 (or perhaps it was more, cant remember) for loss of earnings as they are a business and not a consumer.

OP doesnt realise they have a statutory duty to mitigate their losses (or that b2b contracts usually exclude loss of earnings) and is getting lippy with the people asking why he hasnt mitigated his losses.

I think that sums it up, if i've missed anything i'm sure others will enlighten us

Poppie68

unholyangel wrote: »

Long story short OP ordered canvasses. They didnt arrive so hobbycraft refunded. Canvasses have now shown up damaged. OP is mad because they can't now use the free canvasses and is claiming £1000 (or perhaps it was more, cant remember) for loss of earnings as they are a business and not a consumer.

OP doesnt realise they have a statutory duty to mitigate their losses (or that b2b contracts usually exclude loss of earnings) and is getting lippy with the people asking why he hasnt mitigated his losses.

I think that sums it up, if i've missed anything i'm sure others will enlighten us

Getting lippy....:rotfl:


To be honest, what he wanted seemed to be a closely guarded secret...