Hobbycraft late delivery, damaged goods.

SimonSays

Artastic wrote: »

Hello, I ordered some canvasses from Hobbycraft. They said they'd be here 5 days later. I only recieved them a full 2 weeks later.

They apologised and gave me a refund, but now the items have arrived in a smashed up box and are damaged.

This has cost me potentially over £1000 in business as an artist and I have waited in for most of last week waiting for the items.

They only told me they'd be late when I contacted them after the original delivery date had passed, then the 2nd one they assured me of passed also.

Is there anything I can do?

I am lothe to return them now as it will no doubt take forever to get a reply and then there's no guaruntee that I will get the replacement items in good condition.

Thanks in advance.

Here is the OP

Poppie68

I forgot the part were he was expecting replacements if he sent the damaged items back!!! How and why....he has recieved a refund!

Really2014

Artistic temperament!