MSE News: Virgin Mobile sneaks around Ofcom rules to hike pay-monthly prices
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Former_MSE_Helen
Posts: 2,382 Forumite
in Mobiles
If you're a Virgin Mobile pay monthly customer, you may be one of 800,000 users set to have your tariff hiked by 2.5%...
Read the full story:
Virgin Mobile sneaks around Ofcom rules to hike pay-monthly prices
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Virgin Mobile sneaks around Ofcom rules to hike pay-monthly prices
Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.
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Good infoWhat happens if you push this button?0
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'Sneaky and underhand'
MoneySavingExpert.com's senior consumer analyst Sally Francis says: "Virgin Mobile is manipulating loopholes in Ofcom rules in a similar way some of its mobile competitors already have, leaving users once again at the mercy of big companies.
"It's sneaky and, unless it's planning on allowing affected customers to leave without penalty, a very underhand move."
They play by the rules set by our beloved Ofcom.
If you want to blame somebody, blame Ofcom, not the companies.0 -
I disagree that customers who joined after Jan 23rd are not affected, I took out my contract after Jan and have been told my monthly payment is increasing £1.50 per month fm July, which is actually a 10% increase for me.Feb 2015 NSD Challenge 8/12JAN NSD 11/16
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I got a letter saying my £15 monthly SIM only contract is going up by £1.50 on 22 July. That's a 10% increase. I only started it on 23 April and its going up already so I'm not impressed at all.
Time to look around again at other deals I suppose.0 -
well thats another one crossed off my potentials list.
businesses that try sneaking round rules or blatantly ignore them wont get a penny out of me.
only three remains. vodafone may have a chance as they said they've stopped mid term hikes altogether.0 -
Yeah this is frustrating. On the VIP sim only £15/ month. It'll go up now by 10%. It's still the best deal at the moment for my needs unfortunately.0
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I do not expect the cost to be varied in a fixed term, it's part of the terms of the contract AFAIC. Furthermore, not being allowed to leave without penalty when they vary the terms is appalling: so what exactly is the contract worth to the customer? Nothing. I don't see how they are permitted to vary a contract when the customer can't. This is a one-sided deal.
I hear Tesco have seen an opportunity and are openly saying they would not do this with their contracts.0 -
I do not expect the cost to be varied in a fixed term, it's part of the terms of the contract AFAIC. Furthermore, not being allowed to leave without penalty when they vary the terms is appalling: so what exactly is the contract worth to the customer?Nothing. I don't see how they are permitted to vary a contract when the customer can't. This is a one-sided deal.0
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Hi kerri gt,
Thanks for this, we had this confirmed from Virgin Mobile so I've popped this info into the story - thanks for flagging.0
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