MSE News: Virgin Mobile sneaks around Ofcom rules to hike pay-monthly prices

in Mobiles
22 replies 7.3K views
If you're a Virgin Mobile pay monthly customer, you may be one of 800,000 users set to have your tariff hiked by 2.5%...
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Virgin Mobile sneaks around Ofcom rules to hike pay-monthly prices
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  • kingrulzukkingrulzuk Forumite
    1.3K Posts
    Good info :)
    What happens if you push this button?
  • grumblergrumbler Forumite
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    'Sneaky and underhand'
    MoneySavingExpert.com's senior consumer analyst Sally Francis says: "Virgin Mobile is manipulating loopholes in Ofcom rules in a similar way some of its mobile competitors already have, leaving users once again at the mercy of big companies.

    "It's sneaky and, unless it's planning on allowing affected customers to leave without penalty, a very underhand move."
    I have to disagree as I don't see anything 'sneaky'.
    They play by the rules set by our beloved Ofcom.
    If you want to blame somebody, blame Ofcom, not the companies.
    We are born naked, wet and hungry...Then things get worse. :(

    .withdrawal, NOT withdrawel ..bear with me, NOT bare with me
    .definitely, NOT definately ......separate, NOT seperate
    should have, NOT should of
    .....guaranteed, NOT guarenteed
  • kerri_gtkerri_gt Forumite
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    I disagree that customers who joined after Jan 23rd are not affected, I took out my contract after Jan and have been told my monthly payment is increasing £1.50 per month fm July, which is actually a 10% increase for me.
    Feb 2015 NSD Challenge 8/12
    JAN NSD 11/16


  • I got a letter saying my £15 monthly SIM only contract is going up by £1.50 on 22 July. That's a 10% increase. I only started it on 23 April and its going up already so I'm not impressed at all.
    Time to look around again at other deals I suppose.
  • minislimminislim Forumite
    355 Posts
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    well thats another one crossed off my potentials list.
    businesses that try sneaking round rules or blatantly ignore them wont get a penny out of me.

    only three remains. vodafone may have a chance as they said they've stopped mid term hikes altogether.
  • djpailodjpailo Forumite
    548 Posts
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    Yeah this is frustrating. On the VIP sim only £15/ month. It'll go up now by 10%. It's still the best deal at the moment for my needs unfortunately.
  • eriphyleeriphyle Forumite
    15 Posts
    I do not expect the cost to be varied in a fixed term, it's part of the terms of the contract AFAIC. Furthermore, not being allowed to leave without penalty when they vary the terms is appalling: so what exactly is the contract worth to the customer? Nothing. I don't see how they are permitted to vary a contract when the customer can't. This is a one-sided deal.

    I hear Tesco have seen an opportunity and are openly saying they would not do this with their contracts.
  • edited 25 June 2014 at 5:08PM
    grumblergrumbler Forumite
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    edited 25 June 2014 at 5:08PM
    eriphyle wrote: »
    I do not expect the cost to be varied in a fixed term, it's part of the terms of the contract AFAIC. Furthermore, not being allowed to leave without penalty when they vary the terms is appalling: so what exactly is the contract worth to the customer?
    In fact the contract says that the price can be increased and sets strict limits for this. These are the terms, and nobody varies them.
    Nothing. I don't see how they are permitted to vary a contract when the customer can't. This is a one-sided deal.
    Well, the customer is free to take the contract or to leave it.
    We are born naked, wet and hungry...Then things get worse. :(

    .withdrawal, NOT withdrawel ..bear with me, NOT bare with me
    .definitely, NOT definately ......separate, NOT seperate
    should have, NOT should of
    .....guaranteed, NOT guarenteed
  • Hi kerri gt,

    Thanks for this, we had this confirmed from Virgin Mobile so I've popped this info into the story - thanks for flagging.
  • boatmanboatman Forumite
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    grumbler wrote: »
    Well, the customer is free to take the contract or to leave it.

    You make it sound so simple. Unfortunately they don't just let you leave when they put the prices up beyond what is agreed in the contract. CISAS Ofcom and on and on...
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