OVO Energy - anyone else tried to use these?

SnakeDoctor_2

After a lot of trial and error, and very little help from OVO; I managed to work out how to read their meters. Colin206 this might help you: -

How to read an OVO Smart Meter
Button
1 Usage today - TOTAL kWh used. i.e. NOT split into Day and Night usage.

2 Usage this week - TOTAL kWh used. i.e. NOT split into Day and Night usage.

3 Usage this month - TOTAL kWh used. i.e. NOT split into Day and Night usage.

4 History - last month's TOTAL kWh usage. i.e. NOT split into Day and Night usage.

5 CO2 data

6 Tariff Data (meter reading for Economy 7, displayed as IMP R01 (Night) & IMP R02 (Day)).
Use the IMP R0x that have numbers displayed next.

7 Credit balance (only used for meters in prepayment mode)

8 Debt balance (only used for meters in preayment mode)

9 Meter Reading (will display IMP kWh followed by meter reading.
Will then cycle through other unneeded figures. Pressing B will cycle back)
This figure should be the same as the addition of the 6 Button IMP R01 and IMP R02

onlywayne

ovo was rubbish, they told me there smart meters work with all other suppliers, they dont, it took almost 6 month to get smart meters fitted, and now they refuse to transfer my credit onto the new smart meters until i get some kind of proof that we have lived here, pathetic if you ask me, then they accuse us of using someone's credit when both metered were in debt when we took them on.when i asked them to replace us with the old type and put the credit back all 464.00 worth they refused and said no we can't, now taking legal action against ovo.

TheDinnerWitch

This is a warning for all those who want to use Ovo to budget and not over-spend. This month I was contacted by Ovo to say that, unbeknown to me, 301 days ago there had been an ‘erroneous transfer’ of my account, and that for the past 10 months, Ovo had not been providing my gas. I had no way of knowing this, my gas supply was continuous, I was topping up on my app as normal, the homepage of my app said “your gas and electricity balance is...”. But apparently British Gas were supplying my gas, and it took Ovo 10 months to figure that out. So, yesterday I received an email saying they had “corrected the erroneous transfer” (again, which I had been totally unaware of) and that now I had a bill to pay of £220 to cover my 10 months of gas!! They said they would take a payment of £1 per day (which of course is an extra £30 a month on top of my usual payments), which may not sound much to some but to me it is! So either Ovo or British Gas made a mistake in erroneously transferring my account, and now I have a large bill to pay because of it! Surely having a pay-as-you-go account is so that you can keep track of your spending? But what if you can’t trust what your balance says, and what if you get a surprise bill 10 months later? The whole point of me being on Ovo is so that I can use their app and manage my money, but now I’m finding myself with huge extra costs each month until their mistake is paid off.