PCN Appeals

Umkomaas

Quickathri wrote: »

Update:

DVLA emailed that they could not open the attachment I had sent them. I pasted it into an email and sent that back to them.

BPA asked for copies of documents that I had already attached to my letter of 14 July to S Clark. I replied that I had sent them but they came back saying they could not find my email of 14 July. I had to reply I had sent a letter not an email (I did tell them that when I referred to it in my email on 18 July.

I just need someone to say computer says no and my life will be complete.

They seem to be having as much trouble with undelivered/missing post as your average PPC. :cool:

Quickathri

I have just openned an email from POPLA. It said

Thank you for your e-mail below.

Your appeal was received more than 28 days after the rejection of your representations by the operator. Our website makes clear that if you want to appeal against the operator’s decision to POPLA, you have 28 days to do this.

In your case the operator rejected your representations on 7 April 2014 but your appeal was not sent to us until 1 July 2014.

The Adjudicator has therefore directed that your appeal cannot be registered.

In order to avoid any further action by the operator, payment of any amounts owed should now be made without delay. Details of how to pay will appear on previous correspondence from the operator.

Kind Regards

POPLA Administration Team

So the fact that I sent them a copy of the letter from the PPC that clearly showed I was in time has been totally disregarded. I can only assume that the PPC are trying to cover up for the fact that they put the matter into the hands of debt collectors straight away. I shall let the DVLA know about this development and I have already emailed the BPA. Obviously, I shall have to cover this with the shopping center. Have you any other suggestions to make?

Redx

I would also send this to the BPA if you havent already done so as its clear the message isnt getting across as to the fact of this now being a BPA and POPLA matter despite the PPC having jumped ship some time ago

the more you get involved , the better

Quickathri

Thanks for responding so quickly. I appreciate the steer where to direct my energies and anger. You know how stressful this all is perhaps from your own experience but certainly from this forum. I know how this feels to me and I can only imagine what it must be like for those even more vulnerable than I am.

Yup, I have copied the POPLA reply to BPA. I have also asked the DVLA to add this to my complaint. I'm also going to be taking this up with the shopping centre. I'm also thinking that I may have to go the whole hog and speak to my MP at some stage.

Quickathri

I had an email response regarding the letter sent to the shopping centre phrased as per the previous post. It was from their legal counsel who wants to have a phone conversation with me. So no meeting. I am happy to speak to the person concerned, the job title does not frighten me (if it was intended to). However, as the shopping centre have escalated things to a legal level I was wondering if I should keep things in writing so that I have a paper trail. I am preparing a series of questions to formally put to the shopping centre (an EA thing) to help me gather information to help me determine how to proceed. Any thoughts?

Quickathri

In addition, POPLA have returned my appeal documentation because they say they can't consider it because the PPC is not a member. So one part is telling me the appeal is out of time and another is saying I must contact the PPC because POPLA are not the correct appeal route. I've emailed BPA to tell them about this apparent contradiction.


Now BPA say they cannot find my complaint letter to Mr Clark. I am going to have to send it again to get them to understand I have written to them about more than an inability to have my appeal considered. BPA say the PPC have mistakenly given me the wrong appeal number - I'm not sure how they have made that determination when according to them they do not have any documentation in front of them.

Dee140157

I wish I could help but I haven't been following this case.
Coupon-Mad is on holiday.

It sounds like some of these people,have got very muddled.

I do know that the Prankster blogged this in June

Steve Clarke of the BPA has been in touch, and apparently the meeting with the locked door and pizzas slid underneath has already happened. There were some teething problems when the IPC first started, but these should be ironed out now.

The situation now is, all parking charges issued when an operator is a member of the BPA should be able to use POPLA to appeal. This is the official viewpoint of the BPA.

If anyone has experienced otherwise in a particular case, please contact Steve Clark at steve.c@britishparking.co.uk with information about your case, and he will see that POPLA hear the appeal and the the appropriate training is given to the person who thought POPLA could not hear the appeal.

So if they were BPA when you got PCN but aren't now, BPA have to allow you to take it to popla.

Quickathri

What I will do is send my questions in writing to the shopping centre, ask that they be sent on to the legal counsel person and have the phone conversation a few days after I think my queries should have got there. If during the phone conversation I judge it to be an ambush or not an attempt to honestly deal with the matter then I shall tell the person so and end the call. It could just be that the legal bod is too busy (or it would cost too much) to travel to the shopping centre. I suppose the fact that it has been placed in the hands of legal counsel means they are sort of taking the matter seriously. It is interesting that none of the managers at the shopping centre deals with disability complaints or felt able to see me - I judge the person who previously wrote to me to be not very senior - but what do I know.


In the meantime, if anyone does have any thoughts for me then I shall be happy to receive them.


I'll keep plugging away and hope I don't make a mistake.

Quickathri

How long should a PPC keep the papers relating to a charge once they have cancelled it?

Quickathri

BPA have contacted me to say they are not going to do anything further concerning my complaint to them about the behaviour of the PPC. They have accepted the PPC's word that they rejected my appeal at an earlier date than the one shown on the letter that I have. So it seems the fact that my documentation shows a later date seems not to be relevant to them. BPA are obviously not interested in the breaches of its Codes etc that I detailed in my complaint letter.


One good thing though they did say the charge had been cancelled by the PPC - something I was told the PPC had written to me to confirm. Of course, I received no such letter - another one that did not make it through the post. Do you think there is any mileage in writing to the Post Office expressing concern at the number of letters that seem to go astray to and from people involved in the private parking industry?