Do seller get penalized if they don't mark item as dispatched.

SiberianBarber

marking_bad wrote: »

Am I right in thinking that you will be able to see who leaves you low stars in the update in august?

You can see it already. Go to 'seller dashboard'. You'll get pop up window about upcoming changes and your projected seller level. Last line of the message: 'Here's how you're doing based on the upcoming transaction defect rate. To see which transactions had defects download report'. Click on link and you can see everything: item id, transaction id, date, and where you got low stars etc.

Whiner

SiberianBarber wrote: »

You can see it already. Go to 'seller dashboard'. You'll get pop up window about upcoming changes and your projected seller level. Last line of the message: 'Here's how you're doing based on the upcoming transaction defect rate. To see which transactions had defects download report'. Click on link and you can see everything: item id, transaction id, date, and where you got low stars etc.

Doesn't work.

soolin

Whiner wrote: »

Doesn't work.

It works for me, it didn't last time I tried it though a few weeks back.

I'm only showing one defect detail though which tallies with the main reports I have been running but which does not tally with their own pop up window which shows 3.

I cannot replicate the 3 defects anywhere which has always been my worry with the new system as I cannot sort out my defect rate if eBay are going to add ones on that don't exist.

Raine_E_Day

vacheron wrote: »

Also, if a seller uses the eBay postage system to buy the shipping service, eBay will automatically mark the item as dispatched as soon as the postage is purchased. Not when the item is actually dropped off at the postage depot / collected.

This makes a nonsense of DSR ratings. I sometimes post items on Sunday at Post Office (recent 7 day opening). Obviously they are not moved into system till Monday so I never mark as despatched till Monday morning as being a bit paranoid about anything to do with eBay I imagine the customer will think I'm lying and will affect how they rate the sale. Also, as they are then 'ready to go' with first collection of day, they should hopefully get to destination in good time, which gives better impression. Even though I know all this, I do get a bit irritated if I receive notification item dispatched on Sunday so seller might get a 3 or 4 for dispatch (should be for comms, but that will be blanked out). I don't know why this bugs me, but it just does, and my thinking is, if I'm 'bothered', then others must be too – unless I'm just cracking up under the strain of eBay monitoring. I'm not at all concerned how long delivery itself takes, as this is out of seller's control. Having typed this, I can see it's all a bit petty, isn't it? But this is how eBay, with all it's ridiculous DSR ratings makes me react. If I was using eBay's postage, I think I would have to include a message in parcel as per first post.

campdave

Raine_E_Day wrote: »

Even though I know all this, I do get a bit irritated if I receive notification item dispatched on Sunday so seller might get a 3 or 4 for dispatch


<snip> Having typed this, I can see it's all a bit petty, isn't it?

Crazy, absolutely crazy. When sellers who understand the system behave like this, what chance do we have?

Goldiegirl

The title of the thread was

Do seller get penalized if they don't mark item as dispatched.

But everyone has been talking about marking the item as dispatched before they post.


It is a bit annoying if people don't mark the item as dispatched. If I'm expecting something, I try and make sure I'm home for when the post will be delivered. But if the seller hasn't marked the item as dispatched, it means that I'm not expecting the item to be delivered yet, so I go out, only to find that they've sent it after all.


This isn't particularly good communication, and occasionally, if it meant a trip to the sorting office to pick up the parcel, I might give 4 stars for communication. But I wouldn't go lower than that.

soolin

campdave wrote: »

Crazy, absolutely crazy. When sellers who understand the system behave like this, what chance do we have?

Or another way to look at it is a seller who does know the system but who has some issues with their account and sees it as a way of perhaps making sure other sellers also have issues. Not saying that is the case here with the post you quoted, but some of my lower stars have been from other sellers who buy and sell on the same account and whose accounts have 'issues'.

I am slightly more reassured that eBay do seem to be taking notice of buyers who routinely leave low stars, and since we can now identify those buyers ourselves it might pay us sellers to start reporting each and every buyer who leaves unjustified low stars.

Raine_E_Day

soolin wrote: »

Or another way to look at it is a seller who does know the system but who has some issues with their account and sees it as a way of perhaps making sure other sellers also have issues. Not saying that is the case here with the post you quoted, but some of my lower stars have been from other sellers who buy and sell on the same account and whose accounts have 'issues'.

I am slightly more reassured that eBay do seem to be taking notice of buyers who routinely leave low stars, and since we can now identify those buyers ourselves it might pay us sellers to start reporting each and every buyer who leaves unjustified low stars.

Assumptions! I have no issues with my account. It is probably better than most. I am predicted top rating August. I buy and sell (over 850 private a/c - straight 5s for all DSRs). I do not mark low as 'revenge', and rarely give less than 4 stars but it is an unfair and confusing system where purchasing postage from eBay allows sellers to mark as dispatched. Should I do same because I have a couple of stamps in my purse which I will stick on package tomorrow? Until it is in system, it is not dispatched - sticking labels or stamps on a package is not dispatching.

soolin

Raine_E_Day wrote: »

Assumptions! I have no issues with my account. It is probably better than most. I am predicted top rating August. I buy and sell (over 850 private a/c - straight 5s for all DSRs). I do not mark low as 'revenge', and rarely give less than 4 stars but it is an unfair and confusing system where purchasing postage from eBay allows sellers to mark as dispatched. Should I do same because I have a couple of stamps in my purse which I will stick on package tomorrow? Until it is in system, it is not dispatched - sticking labels or stamps on a package is not dispatching.

Penalising the seller when you don't understand the system is a poor show. Using eBay postage does not 'allow' the seller to mark an item as dispatched it does it automatically. The same happens if you add the tracking after buying labels from MyHermes or any other courier.

mrs_sparrow

Raine_E_Day wrote: »

Even though I know all this, I do get a bit irritated if I receive notification item dispatched on Sunday so seller might get a 3 or 4 for dispatch (should be for comms, but that will be blanked out).

Dear God, and you are a seller???? Words fail me!!!!!

Someone works on a Sunday to ensure you get your item first thing Monday morning (let's see, they may have a hospital appointment and are going on the way), they print the postage off and get your parcel ready and you mark them DOWN for this?

Let's hope that there are not many more buyers like you as I work evenings and weekends - especially as sometimes my DAYS are spent doing other things, such as looking after my kids in the school holidays (for example) and once it is in the bag ready to go, it is marked dispatched.

I hope that if someone buys something at 7pm and it is marked dispatched at 10pm that they have the brains they were born with to know the sorting office is not actually open that time of night and mark me down on stars because I have the nerve to do my packing at 10pm that night instead of 10am the next morning!! Once the parcel is packed the user name does not show throught the documents envelope, so short of going into each and every sales record (which can be time consuming if you have 50 orders to process), it makes sense for large volume business sellers to mark them as they pack.