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Famous furniture retailer

2

Comments

  • OlliesDad
    OlliesDad Posts: 1,825 Forumite
    Zandoni wrote: »
    Don't listen to that you deal with the highest ranking person you can, being a customer gives you the rights.

    No, There are no "rights" to speak to a MD/CEO/Chairman. It may be good customer service, but if they won't speak to the customer, there isn't much that can be done.
  • SueMaggie
    SueMaggie Posts: 2,006 Forumite
    harvestmoon wrote: »
    I know that the chairman is Robert Shotton from the website etc but I can't find out how to contact him without going through the 'contact us' BARRIER.
    I've never known such a tight knit community!
    Is there any legislation which gives the public the right to find out contact details?

    See my earlier post re how to work out his email address.
  • mattyprice4004
    mattyprice4004 Posts: 7,492 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    harvestmoon wrote: »
    I know that the chairman is Robert Shotton from the website etc but I can't find out how to contact him without going through the 'contact us' BARRIER.
    I've never known such a tight knit community!
    Is there any legislation which gives the public the right to find out contact details?

    Did you not read the post above yours? It tells you how to get in touch with him!
  • bris
    bris Posts: 10,548 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Zandoni wrote: »
    Don't listen to that you deal with the highest ranking person you can, being a customer gives you the rights.
    Do you really think Richard Branson is going to deal with your complaint if your flight is late? People are deligated to deal with complaints, many, many levels lower than MD's.
  • wealdroam
    wealdroam Posts: 19,180 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    harvestmoon wrote: »
    Is there any legislation which gives the public the right to find out contact details?
    Yes there is, and you already have contact details.

    But if you really want to go down the legal route then the designated contact is the Company Secretary.

    The official contact address of the Company Secretary is the company's Registered Office.

    Both those pieces of information are available from Companies House.
  • bod1467
    bod1467 Posts: 15,214 Forumite
    Monik wrote: »
    :spam:

    Go forth and multiply spammer.
  • Zandoni
    Zandoni Posts: 3,465 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    bris wrote: »
    Do you really think Richard Branson is going to deal with your complaint if your flight is late? People are deligated to deal with complaints, many, many levels lower than MD's.
    Not sure Richard Branson has anything to do with this furniture shop.


    The people that are employed to deal with complaints usually have very little power to make decisions outside of the company line. That's why it's always best to get the highest ranking person you can.
  • Zandoni
    Zandoni Posts: 3,465 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    OlliesDad wrote: »
    No, There are no "rights" to speak to a MD/CEO/Chairman. It may be good customer service, but if they won't speak to the customer, there isn't much that can be done.


    You need to try as hard as you can to speak to these people though, you have nothing to lose.
  • Money-Saving-King
    Money-Saving-King Posts: 2,044 Forumite
    Zandoni wrote: »
    Don't listen to that you deal with the highest ranking person you can, being a customer gives you the rights.

    Under which law?
  • Zandoni
    Zandoni Posts: 3,465 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Money-Saving-King wrote: »
    Under which law?

    There's no law as well you know, but a company should help its customers.

    Probably doesn't apply to you but sometimes you have a bit of nerve and be assertive to get results.
This discussion has been closed.
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