Lidl Customer Service, not for the faint hearted

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Azari wrote: »

Do you understand the meaning of the word 'warranty'?

Or how contract law works?

From the above it would appear that the answer to both those questions is: 'no'.

While undoubtedly true, you are replying to a post from 11 months ago, and a poster who's been PPRed since.

pendragon_arther

Why do people resurrect old posts. I rarely look at the dates when they appear on the first most up-to-date page. Very sad.

Azari

pendragon_arther wrote: »

Why do people resurrect old posts.

Why do some people make a fuss about it?

I rarely look at the dates when they appear on the first most up-to-date page. Very sad.

What's sad? That you don't check the dates?

To answer your question:

Some fora have a culture that prefers all posts on a particular topic to be kept on the same thread and hence people will resurrect threads that are many years old if it's relevant. People who spend most of their time on such fora will obviously be used to doing things that way.

It often makes a lot of sense if it goes to show past problems and possible solutions.

It's not in the least difficult to press the 'last page' button to see the latest posts so why worry about it?

bernieA

LIDL's customer service is very poor regarding returns.
I purchased a pair of hiking boots and a hiking jacket for my daughter in a Lidl store. I took them home and my daughter tried them on. The boots were very uncomfortable and the jacket was too tight to fasten despite being labelled with her normal size. My problems started when I tried returning the items as despite my best efforts I could not find the receipt. The store said that they could not accept them without a receipt and that I would need to phone Lidl customer services to get a bar-code number in order to return them.
I called customer services but they said that they would not accept returns for any reason without a receipt. I said that they could retrieve my purchase from their records as I paid by visa card but they said this was not possible. This sounds at odds with them wanting to scan my original receipt to enable the refund.
The same items are still for sale in-store and I'm sure they would not have had a problem re-selling them.
I know I should have taken more care of my receipt but now I'm stuck with £40 of goods that I dont want and Lidl aren't prepared to help.
Goodbye Lidl. From now on I will shop where my custom is more highly valued.

pendragon_arther

Azari wrote: »

Why do some people make a fuss about it?



What's sad? That you don't check the dates?

To answer your question:

Some fora have a culture that prefers all posts on a particular topic to be kept on the same thread and hence people will resurrect threads that are many years old if it's relevant. People who spend most of their time on such fora will obviously be used to doing things that way.

It often makes a lot of sense if it goes to show past problems and possible solutions.

It's not in the least difficult to press the 'last page' button to see the latest posts so why worry about it?

Very sad:(

gerrywac

i have used Lidl (and Aldi for that matter) since the arrived in the UK and when I've been in Germany too and never had any problem with their customer service be that swapping items in store or getting a refund. A chat with the checkout assistant or sometimes store manager has always worked for me.

Appliances are usually good value and I've bought many items before and never had to claim on the three year warranty until recently and can only say I was highly impressed.

I bought Vacuum Sealer (£20) from them just over two years ago (splitting bulk purchases, preserving and freezer use) and it was a good unit at a very reasonable price. It served me very well for over 18 months (Jan this year) but then started playing up.

I didn't bother with the store as I know how they work, periodic specials rather than permanent stock so little point going to the store, and just sent an e-mail to the UK customer services given in the booklet explaining my problem .

Within an hour or so I received a reply asking me to contact an e-mail address in Germany. I wasn't too bothered about the warranty as I felt I had had reasonable use but did wonder what to expect dealing with them in Germany. I am pleased to say I never had a problem, I sent an e-mail (in English) explaining my problem and very quickly received an e-mail (very polite and in perfect English asking me to send the original receipt by post to them with my name and address and they would send me a new unit (I had half expected them to ask for the old one!)

I am pleased to say that I received a replacement less than a week after my original enquiry delivered from Germany via UPS. Result as far as I was concerned!

The story might have ended there but last week the replacement unit started playing up. I didn't bother with the uk this time but sent an e-mail directly to the contact in Germany I had used explaining the situation and attaching the previous e-mail. I also explained I didn't have a receipt as I had returned it earlier.

I was a little annoyed it had failed again but as I explained earlier I thought I had had my money's worth and wondered if I things would be more difficult this time round.

I am pleased to say no problem whatsoever, I received a reply in less than two hours (again very polite and in perfect English) apologising profusely for the second failure and telling me they would send a replacement as soon as possible.

I received this yesterday (Wednesday) PM again by UPS barely an hour over six days from my e-mail including a weekend!

I can only say that I have been very impressed with the politeness and speed with which they have dealt with my Warranty claims, so much so I've written to Germany to thank them