Lidl Customer Service, not for the faint hearted

robatwork

Ectophile wrote: »

Except that a warranty is in addition to your statutory rights. If somebody guarantees a product for three years, then you can expect to make warranty claims for three years, regardless of anything in the SOGA.

No warranty will cover misuse, so if it's been misused then the OP has had it.

Will still come down to proving it.

The only chance is if the company providing the warranty decide it's not worth the bother examining the goods or arguing the point. Otherwise the cost of even returning it would be prohibitive. Probably worth the OP sending a few emails or letters with pictures to the warranty provider.

geri1965_2

They're not alleging misuse though are they? They simply haven't responded.

BaldacchinoR

The 3 year warranty is part of the contract in law and should therefore be honoured. It is for Lidl to remedy, not the manufacturer - the purchaser's contract is with Lidl and Lidl's contract is with the manufacturer.


An item which is over 12 months old may, under common law, have to be repaired by the retailer up to 6 years after purchase. This depends on, among other things, how much it cost and how much use its had.


Don't forget, if all else fails, you can make a chargeback claim with the card company, whether you used a debit or a credit card to pay for the item. I have made about 6 chargeback claims and not one has been refused.


Lidl's have tightened up on dealing with its customers properly under the consumer laws, so I don't buy non-food items from them or Aldi for the same reason. Many of Lidl's non-food products have a 3 year guarantee but they refused to repair my stainless steel pedal bin which failed within the 3 years and they ignored the 6-years rule as well.

SimonSays

You'll find your incorrect.

If you have a 3 years MANUFACTURERS warranty then its upto the manufacturer to honour. Not lidl.

As for the "6 year rule" I guess you mean the reasonable time rule in the SOGA. I guess you complied and got an independent report for your bin.... Oh of course you didn't

BaldacchinoR

Hi Simon, you are incorrect. It does not matter whose offering a 3 year guarantee - your contract is with the retailer so you cannot claim against the manufacturer! You have no contract with the manufacturer. The retailer sells you the product inclusive of a manufacturer's guarantee but the retailer is still responsible.


No I didn't get an independent report because it was obvious how the bin had failed - but of course you are ignorant about that, in which case, you should not make comments about things you don't know about!

SimonSays

Your MANUFACTURERS WARRANTY is offered by the MANUFACTURER NOT Lidl. If it was offered by Lidl at the checkout You'd be right, but its offered by the manufacturer so you would need to contact them.

Unless you of course want to go back to lidl. Lidl phones the manufacturer Waits for repair. It goes back to lidl and lidl rings you. You collect. Adds a week or two. But hey, the make it up as we go along act applies.

As for not having an independent report. I guess the same make it up as we go along act says we don't need to comply with the LAW. Hey, Us who do comply with consumer law are ignorant to your made up version.

luvinlife

Im not sure if that is correct - I think the contract is with Lidl, the suppier.

I have just had a tussle over a power tool that had a three year warranty. Lidl CS were adamant that I needed a reciept. All I had was a bank statment as proof of purchase as well as the IA number to show when I bought it. They were having none of it, they offered me £10.00 as part payment towards a new one. The letter arrived with only a £9 credit - aaaargh!!!!

Frustrated with rubbish Lidl Customer Services, my wife took the broken old one into our local store who were very simpathetic and exchanged it.

IN YOUR FACE LIDL CUSTOMER SERVICES

pendragon_arther

BaldacchinoR wrote: »

The 3 year warranty is part of the contract in law and should therefore be honoured. It is for Lidl to remedy, not the manufacturer - the purchaser's contract is with Lidl and Lidl's contract is with the manufacturer.


An item which is over 12 months old may, under common law, have to be repaired by the retailer up to 6 years after purchase. This depends on, among other things, how much it cost and how much use its had.


Don't forget, if all else fails, you can make a chargeback claim with the card company, whether you used a debit or a credit card to pay for the item. I have made about 6 chargeback claims and not one has been refused.


Lidl's have tightened up on dealing with its customers properly under the consumer laws, so I don't buy non-food items from them or Aldi for the same reason. Many of Lidl's non-food products have a 3 year guarantee but they refused to repair my stainless steel pedal bin which failed within the 3 years and they ignored the 6-years rule as well.

This, I was told by my nephew who works in retail, applies to any product with a laser reader.

pmduk

pendragon_arther wrote: »

This, I was told by my nephew who works in retail, applies to any product with a laser reader.

I mean no disrespect to your nephew, but it's generally found that retail staff are as clueless as the general public about consumer rights and frequently give inaccurate misleading advice.

Azari

geerex wrote: »

£15 for a year and a half Is fair enough imo. Won't stand up in court.

Do you understand the meaning of the word 'warranty'?

Or how contract law works?

From the above it would appear that the answer to both those questions is: 'no'.