Samsung Warranty

SamsungWarrantyExposer

Anyone had similar experiences with Samsung and their unfair refusal to repair Galaxy mobiles, I had a tiny cosmetic crack on the screen (it is supposed to be carried around, at least I thought it was!). The phone was in perfect working order until a Samsung update failed - phone went into a "boot loop". They hide behind their warranty & have no interest even if they caused the failure!

ZhugeEX

Yeh, every manufacturer does that as physical damage voids the warranty.

SamsungWarrantyExposer

I have no doubt most do, but Samsung make the whole process as difficult as possible for their customers and use it to avoid issues they have caused - if all the other manufacturers are as bad then surely this is wrong?

If I crack the corner of the windscreen on my car the engine warranty is not invalid - but I'm sure it would be if Samsung made it!

JJ_Egan

Your warranty is with the vendor under sale of goods act .
Samsung's warranty is an extra 24 months warranty not under SOGA .
It is a limited warranty subject to their rules .

SamsungWarrantyExposer

The real issue here is that they are hiding behind the warranty to avoid sorting the problem they have caused, not the legal manouvering that their expensive lawyers have contrived.

Continuous "boot loop" & "sudden death syndrome" - are common to Samsung phones (ggogle it and you will see) & they would appear to be getting away with it, through their "small print" & customer inertia!

I did think putting this out there may help others not aware but if everybody reads the full terms & conditions I am wasting my time.

Samsung themselves couldn't have written better replies..... power to the customer..hmmm

JJ_Egan

Continuous boot loop is generally a software/ firmware fault .
SDS is only on a small number of units sold .
But again the warranty under SOGA is with the vendor not Samsung .

SamsungWarrantyExposer

Wow that's mightily impressive someone who somehow "knows" how many SDS instances have occurred, knows Samsung's contracts inside out & the SOGA - there's a job waiting for you in their customer support.....

By the way they have a backlog of 3 days to answer complaints so if you like been busy it's a cracking opportunity

I will be pursuing 3 mobile as well but am fascinated by Samsung's approach to customers and feel the need to spread the word - never done it before but they need it advertising!

pepdavies

When I had a Samsung phone you could update the firmware by downloading it from Samsung, sticking it on a memory card, booting into recovery, selecting update.zip and hey presto, it's done. If the new firmware is faulty, download the previous version. Got to be quicker than sending it to Samsung anyway

Rusty!

Bootloop is an easy DIY fix anyway, I wouldn't waste a week waiting for the authorized repair centre to fix it when I could have it up and running in 30mins.

SamsungWarrantyExposer

Unfortunately I sent it to them early last week & still haven't got it back. I tried the fix of holding in the volume button etc. (I think that was it:)) as this was suggested to me but the reset message occasionally flashed up & disappeared before I could do anything!

I would be interested in knowing if there another fix though - p.s. it would not charge either just showed the battery graphic.

JJ_Egan

SamsungWarrantyExposer wrote: »

Wow that's mightily impressive someone who somehow "knows" how many SDS instances have occurred, knows Samsung's contracts inside out & the SOGA - there's a job waiting for you in their customer support.....


As i have actually read the terms and conditions and the simple fact that i was in on the very early reports of phone dying and subsequent possible fixes . Followed by further investigations of the eMMC brick bug and kept up to date with its symptoms and also symptoms that are similar like bootloop but can be fixed easily then yes you are right ,
But as i responded with facts but you jumped down my throat accusing me of being Samsung's lackey i see no point in trying to help you SDS or not .