Comet Nonsense!!

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advent1122 wrote: »

I knew I read somewhere that a certain amount of dead pixels are considered acceptable.
Personally one dead pixel would miff me off, because out of all the viewing area available, I would keep looking at the dead pixel.

Same here, dead pixels are horrible and certin companies dont care.

Debbie_S

It seems that most stores will try to fob you off but you must get tough. Raise your voice and make a fuss in the store so it becomes embarrasing for them. We had a 33 day old printer that stopped working. PC World said they could only repair it under their terms and conditions! Husband had to get angry and said "Under the sale of goods act this is not fit for purpose". Don't leave the store until you get your refund. Stick to your guns. You are in the right.

Blacksheep1979

Debbie_S wrote: »

It seems that most stores will try to fob you off but you must get tough. Raise your voice and make a fuss in the store so it becomes embarrasing for them. We had a 33 day old printer that stopped working. PC World said they could only repair it under their terms and conditions! Husband had to get angry and said "Under the sale of goods act this is not fit for purpose". Don't leave the store until you get your refund. Stick to your guns. You are in the right.

Actually PC World were right there - you are allowed a 'reasonable period of time' to reject the goods and if after that the goods fail they are allowed to repair or replace at THEIR choice.

Optimist

Blacksheep1979 wrote: »

Actually PC World were right there - you are allowed a 'reasonable period of time' to reject the goods and if after that the goods fail they are allowed to repair or replace at THEIR choice.

A reasonable amount of time is not defined and it would be up to a court to decide if 33 days is reasonable. I would argue not and that by failing within such a short period this printer did not conform to contract. Most certainly they should have been offered a replacement and not just the option of repair.

If in doubt make a fuss !

Blacksheep1979

It's a reasonable amount of time to reject outright and I'd say 33 days is over that - its generally meant as the time to spot any faults/flaws that are there at time of purchase/manufacture. But they got a result and I don't really like PCW so don't know why I'm sticking up for them.

Poppy9

Optimist wrote: »

A reasonable amount of time is not defined and it would be up to a court to decide if 33 days is reasonable. I would argue not and that by failing within such a short period this printer did not conform to contract. Most certainly they should have been offered a replacement and not just the option of repair.

If in doubt make a fuss !

The court takes into account the price paid as to what is expected of quality and durability. But it's at the judges discretion.

If you pay £20 for a printer you might expect it to be cheap cr*p but if you £50 you would expect better quality and it's reasonable to expect it to last longer than 33 days. I would say you can reject it but I know these stores bang on about 30 days. That is just the store's policy though - it has no legal basis.

Blacksheep1979

nononononononono you're all getting confused with rescinding the contract (which is reasonable period of time) and acceptable quality of goods - also reasonable period of time.

You have a limited time to rescind the contract and ask for all your money back if the product isn't fit for purpose. If after that period of time maybe 2-3 weeks if it becomes faulty its covered by the acceptable quality part, that is when the seller has the right (at their discretion) to repair or replace.

MINMOUSE

Had the repair guy out today and suprise, suprise it's faulty. He has given us all tht paperwork to return the TV back to Comet. He admitted that Comet could have just exchanged or refunded as he charged them £75 for the call out and the TV would just returned to the manufacter anyhow.

julesgr

don't get me started on Comet...think my thread went on for over 10 pages in the end lol!

Debbie_S

Great news Minmouse! I do like a happy ending :j