Comet Nonsense!!

MINMOUSE

My son saved up and bought a TV yesterday from Comet. Later that day when we set up is we noted that a few of the pixels were missing. Packed tv back up and returned tv, in packaging with reciept to our local store. They refused to exchange it and said they are unqualified to tell if it's faulty, also would not refund. Have contacted there HO and Consumers Advise who said that they are legally bound to refund it. Rang the store back quoted this and the manager hung up on me. There HO are sending out a repair guy but the TV was not even 24 hours old when we returned it. Have send a RD letter to there MD as well re this. Anyone else had this problem and what did you do???

dangeroussports

No.
But from what I am aware of is that the average salesbod / customer services cannot tell whether their is a fault with a telly, computer, fridge, washing machine, cordless kettle, mobile phones. I cant blame them though since they are not geeks.

I think they have a policy where a geek has to check whether its faulty or not. Off course if a product doesnt switch on then fair enough but geeks have to check it.

Unfortunately we arent geeks. Sometimes a fault occurs and the general public think its all gone wrong when a geek over the phone repairs the fault via some technical know how.

Unfortunately its policy and only geeks can ok the refund via the manager.

Its a geeks world.

Strangled

Same thing happened to a friend of mine. Bought a LCD tv, switched it on and one of the speakers was faulty. Returned it, no exchange or refund, had to have an engineer call. Tried to argue the case and they would'nt budge. Engineer came, confirmed the fault and he got a refund........after asking for a 10% re-stocking fee !!!! Told them where to go and got the full refund.

Optimist

If its not Comet its Curries. I dont even bother shopping there now. Assuming they didn't point out the fault on purchase then you have the Sale of goods act on your side. I suggest you mention that your rejecting the goods under said act and if you still get no satisfaction take it up with trading standards or issue a claim in the small claim court.

MINMOUSE

Thanks for your replies. I did mention the sales of good act but the store manager says that he does not follow the act only the Comet rules. The Consumer advise gave me all the different para of the act that they have not adhered to and this has all been included in the letter to the Managing Director who will no doubt never see it!

RadoJo

I love the way companies seem to think the abiding by the law is optional if their policy makes life easier for them!

Any legal eagles know what would happen if you called the police in that situation? It is complete overkill, but willingness to do it might light a fire under them!

Optimist

RadoJo wrote: »

I love the way companies seem to think the abiding by the law is optional if their policy makes life easier for them!

Any legal eagles know what would happen if you called the police in that situation? It is complete overkill, but willingness to do it might light a fire under them!

Its a civil matter not criminal so the police would be highly unlikely to come out

RadoJo

I had a feeling someone would say something like that - I am constantly surprised at how many areas of the law aren't actually dealt with by the police! There must be some way of enforcing the law though - writing a letter to everyone and his dog will probably get the OP their desired result, but it is so frustrating to have to spend time chasing things like this around when the law is being disregarded so blatantly!

Optimist

RadoJo wrote: »

I had a feeling someone would say something like that - I am constantly surprised at how many areas of the law aren't actually dealt with by the police! There must be some way of enforcing the law though - writing a letter to everyone and his dog will probably get the OP their desired result, but it is so frustrating to have to spend time chasing things like this around when the law is being disregarded so blatantly!

It is Civil Law which means its about disputes between individuals and/or organisations. The police are only usually involved in Criminal Law

The way to enforce the law is by taking them to court although trading standards might wish to get involved and do that

advent1122

There is a law I read somewhere (so it must be true) that a certain amount of dead pixels is not classed as faulty.
Do a google search, I would but cant be assssed.

everythingblogcast

It does not matter how many dead pixels there is on the screen. Dead pixels are still faulty, under the sale of goods act the screen is not free from faults hence you can get a replacement.