Virgin mobile want to change my tariff!

hassony77

I just had a call from virgin mobile, I'm on the £15 a month unlimited calls/ texts/ data tariff, and they said they can't offer me this deal any longer and will change me to a £12 a month, 1 GB a month contract at the end of the month

I obviously protested by she told me that they're not giving me an option, it either stay on the tarriff they're offering or move to another network!

I'm on a rolling contract btw

can they do this?

dealer_wins

hassony77 wrote: »

I just had a call from virgin mobile, I'm on the £15 a month unlimited calls/ texts/ data tariff, and they said they can't offer me this deal any longer and will change me to a £12 a month, 1 GB a month contract at the end of the month

I obviously protested by she told me that they're not giving me an option, it either stay on the tarriff they're offering or move to another network!

I'm on a rolling contract btw

can they do this?

As you are out of any initial contract period, either you or they can give notice to terminate the agreement.

hassony77

they are still offering the same deal on their website!, it's not like the deal is no longer available

MataNui

Did they mention any minimum contract length?

hassony77

it's a 30 days rolling contract, I've had it for about 8-9 months now I think

their main issue is with the amount of data I've been using

d123

hassony77 wrote: »

their main issue is with the amount of data I've been using

So how much data have you been using?

hassony77

d123 wrote: »

So how much data have you been using?

around 8 gb

d123

hassony77 wrote: »

around 8 gb

I seem to recall Virgin consider 3GB a month as fair use.

As others have said, they have the right to do it and if you don't like it you would have to move network.

ZhugeEX

Were you tethering whilst using more than 3.5GB?

This is the only reason I can think of as to why they'd want you off the £15 plan.

hassony77

ZhugeEX wrote: »

Were you tethering whilst using more than 3.5GB?

This is the only reason I can think of as to why they'd want you off the £15 plan.

no, I've never tethered on this sim

it's mainly using spotify/ Netflix on my daily commute

ZhugeEX

hassony77 wrote: »

no, I've never tethered on this sim

it's mainly using spotify/ Netflix on my daily commute

That's strange then.

Their terms and conditions clearly state that-

Virgin Media’s mobile services (“our services”) are for private individual use only (i.e. not for business or commercial use). As such, you must not use our services in any way that is not in keeping with that reasonably expected of a private individual.

You are liable for all use of all accounts in your name, irrespective of use without your knowledge and/or consent.

Further, you must not use our services in any way that is unlawful or illegal or in any way to the detriment of other users. You also must not allow anybody using our services provided to you in any way that is unlawful or illegal or in any way to the detriment of other users or the network.

Data usage on some Virgin Media tariffs is for mobile internet services and data consumption actually on your handset. It does not include using your handset as a modem to connect other devices such as laptops and tablets - also known as "Tethering". Please refer to your terms and conditions and other communications from Virgin Media to check whether this applies on your tariff. This applies to all new and upgrading customers since 24 January 2013.

Virgin Media reserves the right to impose network protection controls which may reduce your speed of transmission if your data usage is excessive and not in keeping with that reasonably expected of a private individual.

For customers who joined Virgin Media after 25 June 2012 excessive use over 3.5GB of data per calendar month will result in their maximum bandwidth being restricted to 3G speeds (384kbit/s downstream, 200kbit/s upstream) on our network. For customers who joined before 25 June 2012 excessive use over 2GB of data per calendar month will result in this restriction being applied. This policy will apply until the end of the calendar month, when it will be automatically removed. We reserve the right to review these usage levels from time to time. At this reduced speed, customers will still be able to browse web pages, send/receive emails, and stream audio and video all at 3G data speeds, but peer-to-peer and large file downloads/uploads will be slower than normal.

As an example, a customer would have to watch over 16 hours of high quality video before that threshold is reached. Typically far less than 0.25% of our customers will be affected on a monthly basis.

Your SIM is for use in the device applicable to your tariff. You cannot put your voice SIM into anything other than a mobile phone handset, for example a mobile broadband dongle, laptop or tablet.

So you should have your speeds slowed down after 3.5GB (to fairly unusable speeds) rather than be allowed to use all that 8GB.