Camping Refund entitlement?

Stoke

unholyangel wrote: »

I'd take out all the emotions. Generally in a letter of complaint it is always best to stick to the bare minimum, not to elaborate too much and also best to stay away from phrasing such as being disappointed, angry, upset etc.

This is a business transaction that has gone wrong and emotions really don't have any place in a breach of contract. It generally just tends to distract them from the important parts.

On x date you paid x amount per night totalling x amount/x amount for x nights stay.

You arrived on x date, were in full compliance with site rules which the on site manager/guard (whoever he was) agreed with. However, he was subsequently asked to remove you by the owner due to another guests insistence without any verification of the complaints or consideration as to alternatives (such as suggesting a different plot).

Blah blah.

What exactly were the rules as written btw?

Music off by 12pm. The other rules were mainly about things such as dog fouling. There actually wasn't a rule regarding noise as such.

nearlyrich

I wouldn't criticise their planning of who went where just stick to the bare facts don't mention the family etc. Good luck I think they were harsh if the facts are as you told us and I know it's hard to get a group in anywhere.

Stoke

nearlyrich wrote: »

I wouldn't criticise their planning of who went where just stick to the bare facts don't mention the family etc. Good luck I think they were harsh if the facts are as you told us and I know it's hard to get a group in anywhere.

OK, I will perhaps tone down the letter slightly. Obviously if I stick to the bare facts it's not going to be a very long letter lol

nearlyrich

Stoke wrote: »

OK, I will perhaps tone down the letter slightly. Obviously if I stick to the bare facts it's not going to be a very long letter lol

I sometimes get letters of complaint to deal with in my job, long whiney letters do my head in and I would be less likely to give the author what they want. Facts and no drama so much easier to give them what they need.

pulliptears

Stoke wrote: »

No. I'd rather not say until the matter has been resolved.

Just checking as we left a campsite there once over 'issues' and as you are seemingly also in Stoke it's a pretty local place to go for most Stokies

Stoke

pulliptears wrote: »

Just checking as we left a campsite there once over 'issues' and as you are seemingly also in Stoke it's a pretty local place to go for most Stokies

Nope, it wasn't Tywyn, it was even closer than that haha.

Stoke

OK, second attempt:

Dear ......
I am writing in regards to Sunday 25th of May in which my party, booked under the name ...., were asked to vacate ..... campsite two days early after a complaint.

We arrived on Saturday 24th of May at approximately 15:30 and paid a total of .... for three nights stay.

My party acted in accordance with the site rules, which the on-site warden (Ron) agreed with. He indicated the morning of Sunday 25th that he was happy with our behaviour as a group. However, he subsequently asked us to vacate the premises due to another guest’s insistence without any verification of the complaints or consideration as to alternatives (such as suggesting a different plot).

We were not given a chance to defend ourselves as the decision was made to remove us from the campsite before anyone had spoken to us. If the noise was unacceptably loud, I fail to understand why the warden did not hear it.

Our conduct upon being asked to vacate the premises was indicative of our overall behaviour. We left without complaint as to cause as little disturbance to the other guests as possible and we felt written contact was the best way to get our point across.

We feel that it is only right that a refund for two days of our trip is appropriate.
I await your contact and hope this matter can be resolved.
Yours sincerely,
.....

I must admit, despite being a bit shorter, that does read better. Anything I should add before I send this off? I'm not expecting a reply, but I can always bang in a PayPal dispute for at least the deposit which would cover one night we lost.

bod1467

That looks just right to my reading - to-the-point yet civil.

Stoke

If they question what I say, should I then point out the things I did in the first e-mail such as poor planning etc?

Stoke

Sent the letter, I await their response. Not expecting much mind.