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TSB email coming from Lloyds Bank
EarthBoy
Posts: 3,362 Forumite
Last week I received am email, as I do every month, to advise that my credit card statement was ready. All would be fine except that the email came from Lloyds Bank and my credit card is with TSB.
It wasn't a spam email, it had my name and the last four digits of my credit card no. on it, it just had all the wrong branding. The phone numbers on it were Lloyds ones and there was no mention of TSB anywhere.
I know that TSB is still part of Lloyds Banking Group, but I thought they would have separated all the systems by now, especially as they are planning to float the TSB soon.
Has anyone else had this happen?
It wasn't a spam email, it had my name and the last four digits of my credit card no. on it, it just had all the wrong branding. The phone numbers on it were Lloyds ones and there was no mention of TSB anywhere.
I know that TSB is still part of Lloyds Banking Group, but I thought they would have separated all the systems by now, especially as they are planning to float the TSB soon.
Has anyone else had this happen?
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Comments
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Are you sure that your account is with TSB?
How have the previous emails come through?
Certainly sounds strange but knowing the systems that Lloyds use nothing would surprise!0 -
Didn't the TSB and Lloyds merge not so long back ?Liverpool is one of the wonders of Britain,
What it may grow to in time, I know not what.
Daniel Defoe: 1725.
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TSB and Lloyds systems are totally separate now, there is still some co servicing going on in branch, but if you bank with TSB then your correspondence should come from them.The trouble with the world is that the stupid are cocksure and the intelligent are full of doubt.Bertrand Russell0
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Somebody pressed the wrong button. Poor show.Last week I received am email, as I do every month, to advise that my credit card statement was ready. All would be fine except that the email came from Lloyds Bank and my credit card is with TSB.
It wasn't a spam email, it had my name and the last four digits of my credit card no. on it, it just had all the wrong branding. The phone numbers on it were Lloyds ones and there was no mention of TSB anywhere.
TSB will continue to operate on LBG systems long after they've become an independent company.I know that TSB is still part of Lloyds Banking Group, but I thought they would have separated all the systems by now, especially as they are planning to float the TSB soon0 -
PeacefulWaters wrote: »Somebody pressed the wrong button. Poor show.
TSB will continue to operate on LBG systems long after they've become an independent company.
Who pressed the wrong button?
The actual physical systems may be the same but access to data on the other companies system is not.The trouble with the world is that the stupid are cocksure and the intelligent are full of doubt.Bertrand Russell0 -
How the hell would I know? Something's gone wrong though, hasn't it?gunsandbanjos wrote: »Who pressed the wrong button?
Where has anybody said anything about data crossing brands?The actual physical systems may be the same but access to data on the other companies system is not.0 -
PeacefulWaters wrote: »How the hell would I know? Something's gone wrong though, hasn't it?
Where has anybody said anything about data crossing brands?
Sorry, it sounded like you knew what you were talking about.The trouble with the world is that the stupid are cocksure and the intelligent are full of doubt.Bertrand Russell0 -
Are you sure that your account is with TSB?
How have the previous emails come through?
I only applied for the card last November, i.e. after TSB was separated out as a stand-alone bank. My credit card says TSB on it. It shows on my TSB internet banking page, and all the previous emails have come from TSB. I don't have any accounts with Lloyds and never have had any, so I shouldn't be getting any emails from Lloyds.0 -
Good grief, does any of this matter at all?0
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