TSB email coming from Lloyds Bank

EarthBoy

PaulW922 wrote: »

Good grief, does any of this matter at all?

It doesn't matter in the sense that there's no mistake with my card account, but it matters if Lloyds Banking Group are serious about TSB being a separate bank from Lloyds. It doesn't bode well for the sell-off if they can't separate their systems.

Also, sending emails in the wrong branding could confuse some customers into ignoring the emails as spam, not realising their statements had been produced, not paying their bills and ending up with charges.

DebtFree14_2

Same issue. Complained instant £50 compensation and £21 for the phone call. Ring Lloyds and complain!!!

EarthBoy

DebtFree14 wrote: »

Same issue. Complained instant £50 compensation and £21 for the phone call. Ring Lloyds and complain!!!

Off to ring them now....!

DebtFree14_2

Use this number 01633 262336

option 1

When they ask say you dialled 0845 3000000

PeacefulWaters

DebtFree14 wrote: »

Same issue. Complained instant £50 compensation and £21 for the phone call. Ring Lloyds and complain!!!

Jesus, did you call them from the rings of Saturn?

DebtFree14_2

PeacefulWaters wrote: »

Jesus, did you call them from the rings of Saturn?

Was on the phone for 55 minutes because they couldn't understand what happened and was transferring round departments

EarthBoy

Rang Lloyds, but they didn't want to know as I'm not on their system and they have no record of me.

Rang TSB who were very puzzled and the adviser put me on hold while she asked somebody for advice.

...Got an apology and they said a manager would investigate and feed it back to the correct department, but no compensation. Phone call didn't cost me anything for an 0345 number. I was only on for about five or ten minutes so I didn't think it was worth asking for anything.

DebtFree14_2

EarthBoy wrote: »

Rang Lloyds, but they didn't want to know as I'm not on their system and they have no record of me.

Rang TSB who were very puzzled and the adviser put me on hold while she asked somebody for advice.

...Got an apology and they said a manager would investigate and feed it back to the correct department, but no compensation. Phone call didn't cost me anything for an 0345 number. I was only on for about five or ten minutes so I didn't think it was worth asking for anything.

I pretty much said I was confused who I was banking with and thought Lloyds and TSB were separate. I also asked about data protection and the FOS. The woman said she would give me £50 for the inconvenience and distress caused (No distress, just genuine confusion). She then said oh i see your calling from a mobile, we will refund that too. She said it would take up to 5 working days to go in so as yet not got it but I am hopeful!

EarthBoy

DebtFree14 wrote: »

I also asked about data protection and the FOS.

That's clearly where I went wrong; I never thought to mention data protection. I should have planned my speech more carefully before I rang.:)

matttye

DebtFree14 wrote: »

Was on the phone for 55 minutes because they couldn't understand what happened and was transferring round departments

I'd have hung up after about 3 minutes.