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Cheque paid into someone else's account

2

Comments

  • mgdavid
    mgdavid Posts: 6,711 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    knack92 wrote: »
    ........I gave the complaints department a call yesterday but they were closed. Seems they are also closed today due to bank holiday. .........

    I trust you see the logic here...
    The questions that get the best answers are the questions that give most detail....
  • schumie
    schumie Posts: 95 Forumite
    Surely the cheque was made out to you though? In that case it must have gone into your account or someone else with the same name which I would think is a massive coincidence.
    Trying to save money and always open to ideas and expecting our first child in March 2015.
  • PeacefulWaters
    PeacefulWaters Posts: 8,495 Forumite
    schumie wrote: »
    Surely the cheque was made out to you though? In that case it must have gone into your account or someone else with the same name which I would think is a massive coincidence.
    Only if the teller checked. Which they patently didn't.
  • stclair
    stclair Posts: 6,856 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Which bank is it? Could you not call the branch on Tuesday.
    Im an ex employee RBS Group
    However Any Opinion Given On MSE Is Strictly My Own
  • PeacefulWaters
    PeacefulWaters Posts: 8,495 Forumite
    stclair wrote: »
    Which bank is it?

    "I'm not looking for a solution to the problem here, I was asking if anyone knew of a potential reason for the error based on experience with RBS systems. "
    Could you not call the branch on Tuesday.

    "the quickest way to get this sorted would be to go to branch, who should credit it straight away. I now plan to do so on Tuesday"
  • stclair
    stclair Posts: 6,856 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    PeacefulWaters wrote: »
    "I'm not looking for a solution to the problem here, I was asking if anyone knew of a potential reason for the error based on experience with RBS systems. "



    "the quickest way to get this sorted would be to go to branch, who should credit it straight away. I now plan to do so on Tuesday"

    Oops effing iphone !!
    Im an ex employee RBS Group
    However Any Opinion Given On MSE Is Strictly My Own
  • Thrugelmir
    Thrugelmir Posts: 89,546 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    PeacefulWaters wrote: »
    "I'm not looking for a solution to the problem here, I was asking if anyone knew of a potential reason for the error based on experience with RBS systems. "



    The debit wrong card was presented. Systems cannot randomly generate account numbers and sort codes.
  • jonesMUFCforever
    jonesMUFCforever Posts: 28,898 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Is there a possibility that you gave the cashier a credit card instead of your debit card and the cheque has been credited there (or a savings account card)?
  • stclair
    stclair Posts: 6,856 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    What date did you pay the cheque in?
    Im an ex employee RBS Group
    However Any Opinion Given On MSE Is Strictly My Own
  • knack92
    knack92 Posts: 465 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    Thrugelmir wrote: »
    The debit wrong card was presented. Systems cannot randomly generate account numbers and sort codes.

    Nope the correct debit card for my account was presented.
    jonesMUFCforever wrote: »
    Is there a possibility that you gave the cashier a credit card instead of your debit card and the cheque has been credited there (or a savings account card)?

    As above; in any case the payment has now cleared into the other persons account.
    stclair wrote: »
    In all fairness if in doubt you could ask who ever gave you the cheque to cancel it and re issue. As theres a risk that the cheque could clear before the issue is resolved which may complicate matters.

    Unfortunately it's too late for that but on the plus side having the receipt should make things easier to sort out tomorrow.
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