Cancelling Mobile Insurance

bigtel_2

Hi,

I've had my phone and insurance for 2 years now. Currently paying Citymain £6.99 a month.

I don't want the insurance anymore, is it just as simple as going onto my online banking and cancelling the direct debit?

My only concern is we are just going through purchasing a house and I wouldn't want them to try and take the money but be refused, would that cause a problem or am I just worrying too much!

Thanks

Silk

bigtel wrote: »

Hi,

I've had my phone and insurance for 2 years now. Currently paying Citymain £6.99 a month.

I don't want the insurance anymore, is it just as simple as going onto my online banking and cancelling the direct debit?

My only concern is we are just going through purchasing a house and I wouldn't want them to try and take the money but be refused, would that cause a problem or am I just worrying too much!

Thanks

It would be best to cancel the policy with the insurers before you cancel any DD's

tyllwyd

Is the insurance on a one-month contract, or did you sign up for a year and you are paying the premium monthly in arrears? You need to check the terms and conditions, and phone the insurers as well. It would be a big mistake to just cancel the direct debit without making sure that you don't owe the money.

SteveHenshaw

I think cancel it in writing is the best option. Citymain is usually a rolling monthly thing and not contractual but I can't be sure. Maybe there are different policies.

Their address and the same recommendation is given here: https://www.tigermobiles.com/faq/how-to-cancel-citymain-administration-insurance/