Am I right or wrong? Ebay problems

hillcats

soolin wrote: »

Makes no difference whether you consider it negotiable or not, buyer can pay by PayPal. Obviously you can refuse to sell and just refund, but with FVFs of 10% that would start to mount up if you run into a series of people using PayPal. The negative feedback and stars would get you if the fees didn't anyway.

It makes a huge difference to me, I sold only unwanted items to just get rid of them and certainly not as a business. I couldn't give a stuff if someone gives a negative feedback or about the stupid stars... I vote with my feet and will never sell on eBay again as it's a rip in my opinion.

the_lunatic_is_in_my_head

OP is correct in that Paypal do keep the 20p, don't see why the buyer should get this back if they can't take no for answer but pay anyway. Sadly the risk of bad feedback isn't worth the tiny sum.

mossstitchmama

I can sympathise with the OP, having had a similar experience.

I listed a very heavy metal stand, collection only. I clearly stated that I could not package it so the buyer must have a suitable vehicle. It sold for £10.50. Buyer paid by PayPal (ok, would have preferred cash but not a problem). She then asks if I can put it in a bin bag so that Hermes can collect (she is in London, I live in Birmingham).

This stand would have cost nearly £200 new as the only source now is Canada. It weighs nearly 20kgs and has sharp metal points and numerous little bits. I know the local Hermes courier and no way will they take an unwrapped lump of metal. I refused accept responsibility if any of it was damaged or missing.

I ended up refunding her everything (even though eBay said I could deduct for my losses). Cheeky moo still contacted me a month later to ask where her refund was as she couldn't be bothered to check her PayPal account. There are some idiots about.

barmonkey

eyelinerprincess wrote: »

You are wrong.

And very petty

EdwardS033

I would be annoyed if I purchased off you. If I as the buyer want to collect it myself that is fine, but if I want to send someone else what is the problem? Could send my mate, a colleague, family member or a courier.

Couriers can be booked on line and are really very cheap, probably less than the cost of petrol to and from your address, never mind the time saved.

Also your comment about not having proof of delivery is incorrect as the courier will give you a receipt with an item reference tracking number on it.

George_Michael

A few points you seem to have overlooked.

EdwardS033 wrote: »

I would be annoyed if I purchased off you. If I as the buyer want to collect it myself that is fine, but if I want to send someone else what is the problem? Could send my mate, a colleague, family member or a courier. But for collection, it is stated as "Collect in person" and not "collection by friend or courier.
You seem to be forgetting that the seller states their terms and anyone bidding should be willing to agree to those terms and not change them to suit themselves.

Couriers can be booked on line and are really very cheap, probably less than the cost of petrol to and from your address, never mind the time saved. But this requires the seller to package up the item, something that they wouldn't have to do if you collected the goods yourself.

Also your comment about not having proof of delivery is incorrect as the courier will give you a receipt with an item reference tracking number on it. Some but not all couriers will give tracking details to the seller. However, even if these were supplied and the item got lost or damaged, the seller can't claim from the courier as they have no contract with them. If you read these boards a bit more you will find examples of where this has happened and the seller ends up losing their money.

the_lunatic_is_in_my_head

EdwardS033 wrote: »

I would be annoyed if I purchased off you. If I as the buyer want to collect it myself that is fine, but if I want to send someone else what is the problem? Could send my mate, a colleague, family member or a courier.

Couriers can be booked on line and are really very cheap, probably less than the cost of petrol to and from your address, never mind the time saved.

Also your comment about not having proof of delivery is incorrect as the courier will give you a receipt with an item reference tracking number on it.

It is always advised not to allow the buyer to arrange their own courier for a collection item, if it were damaged the buyer can raise a SNAD, return the item and the seller hasn't got a contract with a courier to claim from.

The item also needs to wrapped which the seller may not wish or be able to do, plus the seller has to sit around and wait for the courier.

The buyer ignored the OP saying "no", a typical example of people these days thinking they can do what they want.

Try telling Amazon you'll get a courier to pick up your order from them and see what they say.

wealdroam

the_lunatic_is_in_my_head wrote: »

Try telling Amazon you'll get a courier to pick up your order from them and see what they say.

Do Amazon offer a 'collect in person' service?

the_lunatic_is_in_my_head

wealdroam wrote: »

Do Amazon offer a 'collect in person' service?

OK Tesco then.

The point is the OP didn't offer to accept a courier collection (and if the buyer left bad feedback because of this eBay would remove it), the buyer should have asked before bidding, if they didn't then when they were first told no they should have accepted that and asked to cancel, not pay anyway and repeat the same request.

It's not difficult to understand, the option wasn't offered, wasn't accepted and is generally advised against on this forum and others, but the buyer carried on regardless.