EasyJet Won't Refund my Flight Costs

photome

OP

Sorry but I agree with everyone else. It was your responsibility. EJ are not at fault so you are not entitled to a refund

peachyprice

u119840 wrote: »

Let me clarify... I am not doubting Iceland's immigration requirements. I'm sure they are quite valid and my complaint isn't with the law.

My argument is that EasyJet's online system should have done more to make passengers aware of this requirement. (i.e. the baggage self-service machine was quick to highlight that my passport was invalid when i scanned my Boarding Pass, so why doesn't their website do the same thing?)

Az

And EJ's argument it that it is YOUR responsibility to check entry requirements before travel. They have no responsibility to do that for you.

lea2012

When you enter your details on the EJ website they do not check it as such, that information is just stored on their system for future reference if needs be and to meet EU / Government legislation.
As every country and every nationality has different visa requirements and regulations they can't possibly advise everyone of whether or not their passport is valid. For example it would be 3 months for a UK citizen entering Iceland as the UK is part of the EU but for non EU citizens it's likely that it would be 6 months.

All EU countries suggest that you have at least three months validity on your passport, although some are more lenient than others. Easyjet have responsibility for ensuring their passengers have the correct documentation, as it's likely you would have got to Iceland and they would have turned you away and then Easyjet are responsible for getting you back to the UK and would also be fined for not meeting the correct border control regs.

Nobodies fault but your own and damn right you shouldn't get a refund. Tough lesson learned.

u119840

Hi guys,

Just came back to this.....

Thanks to all who provided helpful advice.

A suggestion to everyone here though...

Although advice was offered by everyone, some posts here exuded slight elements of negativity & hostility...

Let's all remember that this is a forum where people ask other people for help & advice - and this advice can be provided without such statements as:

'Nobodies fault but your own and damn right you shouldn't get a refund. Tough lesson learned.'

Statements like that are not helpful at all. Let's just try & stick to the facts and dispense with the whole 'torches & pitchforks' mentality, shall we?

Thanks again
Az

PeacefulWaters

u119840 wrote: »

Although advice was offered by everyone, some posts here exuded slight elements of negativity & hostility...

I don't see hostility. Negativity was inevitable given the outcome you were seeking wasn't going to happen.

Let's just try & stick to the facts and dispense with the whole 'torches & pitchforks' mentality, shall we?

Complete over-reaction on your part. Sorry.

NiftyDigits

PeacefulWaters wrote: »

I don't see hostility. Negativity was inevitable given the outcome you were seeking wasn't going to happen.

Complete over-reaction on your part. Sorry.

I don't agree.

The OP question was reasonable. They also took a balanced view.

Do i have a leg to stand on or should i just learn my lesson & walk away?

I too felt that lea2010's last sentence was a little over the top.

But overall, everyone was helpful.

jpsartre

I thought post 14 was a bit too harsh as well. Kudos to the OP for asking a genuine question (as opposed to simply ranting and raving) and taking on board others opinions (as opposed to getting offended and accusing everyone of working for easyJet).

Voyager2002

lea2012 wrote: »

As every country and every nationality has different visa requirements and regulations they can't possibly advise everyone of whether or not their passport is valid. For example it would be 3 months for a UK citizen entering Iceland as the UK is part of the EU but for non EU citizens it's likely that it would be 6 months.

It is clear that the airline had a system that detected automatically that the travel documents presented were not valid for the destination in question, and alerted gate staff that he should not be allowed to board. So it would not cost much to modify that system to generate an email so that the passenger would be aware of the problem when he still had time to do something about it. The way to achieve this would be to campaign for a change in the law: at the moment the law, as well as airline T and Cs, are very clear.

System

It is clear that the airline had a system that detected automatically that the travel documents presented were not valid for the destination in question,

Yes it is the staff on the desk for that flight. They check the passport for validity not any automated system.

budgetflyer

Voyager2002 wrote: »

It is clear that the airline had a system that detected automatically that the travel documents presented were not valid for the destination in question, and alerted gate staff that he should not be allowed to board. So it would not cost much to modify that system to generate an email so that the passenger would be aware of the problem when he still had time to do something about it. The way to achieve this would be to campaign for a change in the law: at the moment the law, as well as airline T and Cs, are very clear.

Only when our whole world is automated and we no longer need to think for ourselves, when websites make all the decisions for us and the government has rules and regulations to cover and deal with every inconvenience, we will pine back to the good old days when we thought for ourselves.