EasyJet Won't Refund my Flight Costs

u119840

Hi guys,

Looking for a bit of advice on something that's never happened to me before. Not sure whether it's worth pursuing or not. Some suggestions & direction would be appreciated!

So I was due to flight out to Iceland on the 8th May for 3 Nights for a friend's stag do.

I had booked my tickets online with Easy Jet & also checked in online as well as printed off my boarding pass. I made sure i had everything prepared & left nothing to chance.

When we arrived at the airport, i attempted to check my bag into the luggage hold. Upon inspecting my passport, the attendant behind the desk told me that I would not be able to travel to Iceland as Iceland immigration require that all passports must be valid for 3 months from date of return (my passport is due to expire on the 26th July 2014)!

There was no flexibility or leeway on the part of Easy Jet. I was basically told "Tough, you're not getting on board, so thanks for coming anyway!" I was point blank refused a refund on the cost of my flight.

Now i admit, i should have checked Iceland's immigration laws prior to arriving at the airport, but i have never come across this law (and i was told that many people had been refused travel for the same reasons!)

I am currently fighting Easy Jet for the immediate refund of my flight costs. My argument is that as their online system at the airport managed to flag up that my passport did not meet 'the visa requirements', so why did their website not do the same thing when I entered my details? Why was there not even a single line of message asking me to check Iceland's immigration laws?

Do i have a leg to stand on or should i just learn my lesson & walk away?

Thanks in advance for any helpful advice.

Kind Regards
Az

jpsartre

It' always the passengers responsibility to ensure they have the appropriate travel documentations. If EJ are correct about the rule being in place I don't see that you have any grounds for a refund.

peachyprice

There it is, in black and white

https://www.gov.uk/foreign-travel-advice/iceland/entry-requirements

OP, it was your responsibility to check entry requirements, you're piddling in the wind if you think you'll get anywhere with EJ.

Caz3121

You should be able to reclaim the APD

u119840

peachyprice wrote: »

There it is, in black and white

[LINK REMOVED]

OP, it was your responsibility to check entry requirements, you're piddling in the wind if you think you'll get anywhere with EJ.

Let me clarify... I am not doubting Iceland's immigration requirements. I'm sure they are quite valid and my complaint isn't with the law.

My argument is that EasyJet's online system should have done more to make passengers aware of this requirement. (i.e. the baggage self-service machine was quick to highlight that my passport was invalid when i scanned my Boarding Pass, so why doesn't their website do the same thing?)

Az

jonesMUFCforever

u119840 wrote: »

Let me clarify... I am not doubting Iceland's immigration requirements. I'm sure they are quite valid and my complaint isn't with the law.

My argument is that EasyJet's online system should have done more to make passengers aware of this requirement. (i.e. the baggage self-service machine was quick to highlight that my passport was invalid when i scanned my Boarding Pass, so why doesn't their website do the same thing?)

Az

Sorry I disagree. EJ have a booking system that suits 99.9% of customers. All foreign travellers have a duty to look and search for entry requirements of the countries they visit themselves.


Why should you get a refund over say someone who booked a ticket and just changed their mind?


You might want to check if you have any kind of cover under your travel insurance - I doubt it but try there.

Caz3121

from the EasyJet Ts&Cs

13.2 Documents and responsibility

You are solely responsible for complying with all laws, regulations, orders, demands and requirements of any countries to be flown from and into and for compliance with Our Terms and Conditions and instructions given by Us. We shall not be liable in any way whatsoever to You in connection with obtaining necessary documents or complying with such laws, regulations, orders, demands, requirements or instructions, whether given orally or in writing or otherwise, or for the consequences to You resulting from Your failure to obtain such documents or to comply with such laws, regulations, orders, demands, requirements or instructions. Despite Article 28 (Advanced Passenger Information) which describes the Advanced Passenger Information (including Your passport data) that the Carrier must provide to destination airports in advance of Your Flight, it remains Your sole responsibility to ensure that You are eligible to enter any State or Territory and the provision of this information by the Carrier to destination airports does not imply any acceptance or eligibility for You to enter any State or Territory.

d123

u119840 wrote: »

Let me clarify... I am not doubting Iceland's immigration requirements. I'm sure they are quite valid and my complaint isn't with the law.

My argument is that EasyJet's online system should have done more to make passengers aware of this requirement. (i.e. the baggage self-service machine was quick to highlight that my passport was invalid when i scanned my Boarding Pass, so why doesn't their website do the same thing?)

Az

As others have said, it's a poor argument as it isn't EJ's responsibility to comply, it's yours.

rustyboy21

They are not taking the passport details for their own use, It is a regulation that needs to be fulfilled.


Sorry OP, but it is up to you to check before flying, no one elses

alanrowell

Every other airline would have done the same.

PeacefulWaters

Your failure stopped them selling that seat to somebody else.

So why should they refund you?