MBNA have ruined my credit rating as a result of their own errors.

Flying_Demon

Originally Posted by thebritishbloke View Post
Nope, if they did this then someone who has 10 defaults on their account could just dispute it the day before applying for a mortgage. Then they'd get approved for a mortgage, then when the companies confirm the default is valid, it goes back on but it's too late because they've already got their mortgage.

I expect someone who has ten disputed defaults would be treated differently by lenders than some one who has one, not sure why you would quote such an extreme? One disputed default against a number of other maintained accounts would would suggest a genuine dispute.

Thrugelmir

Flying_Demon wrote: »

I contacted MBNA and was told the balance was due to the cards annual £140 fee and that interest and penalties had been added. I complained that I had not been made aware the card fee had been charged to the account until the letter received in early May (if it had been a purchase on the card I could reasonably have been expected to know an amount was due but do not keep track of when MBNA decide to charge the annual fee).

Your responsibility to monitor your financial affairs. That's life.

If you had set up a direct debit for a minimum payment then would be no issue.

BillJones

thebritishbloke wrote: »

Nope, if they did this then someone who has 10 defaults on their account could just dispute it the day before applying for a mortgage. Then they'd get approved for a mortgage, then when the companies confirm the default is valid, it goes back on but it's too late because they've already got their mortgage.

Yes, quite.

Some posters seem to have a real bee in their bonnet about the truth being reported on people's files, as in this case.

All too many people on here want correct entries to be removed when they become inconvenient. I bet some of these people also castigate banks for "irresponsible lending" too...

Buzby

I've read this twice and am still none the wiser.

WHERE is the default? There may be a late payment marker that is now clear, but a 'default'? I don't think so.

MBNA did not decide to report you following your negotiations - it is fully automated, and if there is a balance outstanding on the relevant date then the flag is raised showing simply that the payment was late - a default is still many weeks away.

Getting into a funk over a late payment is exactly what the CRAs love - the power etc, when in real terms it is no big deal to anyone else. Payment errors like these are two a penny but they certainly do not mean (as you appear to believe) a financial pariah for the next 6 years!

chanz4

Unless the isp went to server support and I mean high level, they wouldnt of been able to search for certain emails. I have never missed an mbna email.

GingerBob_3

chanz4 wrote: »

Unless the isp went to server support and I mean high level, they wouldnt of been able to search for certain emails. I have never missed an mbna email.

I miss all of my MBNA emails; they go into Junk. I've arranged it that way.

GingerBob_3

BillJones wrote: »

Yes, quite.

Some posters seem to have a real bee in their bonnet about the truth being reported on people's files, as in this case.

I think the issue being debated is about lies being reported; which happens all too often, it would appear.

MABLE

DIRECT DEBIT, DIRECT DEBIT. Will some people never learn!

I have set up dd's on the majority of my accounts but tend to pay them manually rather than waiting for the payment to be taken by the beneficiary. However if I ever forget I know the dd will be taken.

rizla_king

Flying_Demon wrote: »

(if it had been a purchase on the card I could reasonably have been expected to know an amount was due but do not keep track of when MBNA decide to charge the annual fee).

It's your responsibility to keep track.

emails can get lost or stuck somewhere. Even paper statements or demands can go AWOL in the post once sent. In neither case you failing to keep track or charges you knew full well would happen and pay the bill is not the lenders' fault.

Flying_Demon

AN UPDATE:

MBNA Customer Advocate Team have completed their investigation and whilst unable to explain why the statement e-mail did not reach my own e-mail account have agreed to correct the late payment entry supplied to Credit Reference Agencies. They are also sending a £25 goodwill gesture.

In response to some of the earlier comments posted, the "overdue" amount related to the cards annual fee, not a purchase I had made and would have been expecting to appear. I do not believe it's incumbent on the cardholder to set-up direct debits or log-in to their account every few weeks just to check on the possibility of any payment due. Enterprise e-mail systems allow tracking of messages and any message bounce back. MBNA have stated in their reply that they will also launch an internal review on how and when they contact customers when e-mails are undelivered as in this case.

If you end up in the same situation I would recommend you complain rather than just accept it.