Please help: mums account had money taken!

Uxb

Any device on your home broadband is on a sub-net of your main IP address....so it would register with the company as the same IP address.

For example in the event of a crime say malicious emails being linked to an IP address this will only identify the modem/router in your home as being the source - it cannot identify which computer connected to the modem either wired or wifi was the culprit from which the malicious email was sent.
(if it was a decent corporate network then I'd expect it would be possible to narrow it down to the individual PC)

Your other points about a public wi-fi3G/4G etc are valid.

System

Hooloovoo wrote: »

All this talk about tracing the IP is utter boll ocks.

Even if you were to get a list of the recent IP addresses that have been allocated to your home broadband over the last twelve months, it's utterly irrelevant.

It would only prove that the purchase didn't come from a device on your home broadband.

What about a mobile device? 3G on a phone or tablet?

What about using a laptop on a free WiFi connection?

What about a public machine in a library? Someone with a gambling or gaming addition may well try to hide their tracks by keeping the connection off their own devices and networks. Not saying this is what happened, but you've got to understand that it's a possibility and therefore not a defence.

How many devices and IP addresses are you going to check and prove you didn't use?

Utter nonsense.

The whole point of the initial check is to ascertain whether the IP was

1. From the OPs own ISP.
2. If so then get a record from the ISP to check whether it was one used by the OP around the date this started. If this is the case then it would point to somebody in the house setting it up (unless you want to get all conspiratorial and claim somebody hacked in with full card details including CVV)
3. If not 1 followed by 2 then the OP has a lot more work to do to trace things.

It is advice which could prevent a wild goose chase

Hooloovoo

!!!!!! wrote: »

The whole point of the initial check is to ascertain whether the IP was

1. From the OPs own ISP.
2. If so then get a record from the ISP to check whether it was one used by the OP around the date this started. If this is the case then it would point to somebody in the house setting it up (unless you want to get all conspiratorial and claim somebody hacked in with full card details including CVV)
3. If not 1 followed by 2 then the OP has a lot more work to do to trace things.

It is advice which could prevent a wild goose chase

All that proves is that is was or was not made from a device connected to their home broadband.

Which proves nothing.

My home ISP is one of many network access points that my devices use. This is typical of pretty much everyone.

Ruling out one ISP proves nothing, in terms of attempting to prove the OP didn't make the transactions.

Hooloovoo

Uxb wrote: »

Any device on your home broadband is on a sub-net of your main IP address....so it would register with the company as the same IP address.

Correct.

Which is why I said:

Hooloovoo wrote: »

It would only prove that the purchase didn't come from a device on your home broadband.

System

Hooloovoo wrote: »

All that proves is that is was or was not made from a device connected to their home broadband.

Correct that is the whole point of this initial check

And if the IP is one that can be traced to being allocated to their router at around the time that the transaction was done then it points to somebody connecting to their home router.

If there is no match then it was not done by somebody connecting to their router

This is a case of simply getting a bit of information which could help narrow things down.

Ruling out one ISP proves nothing, in terms of attempting to prove the OP didn't make the transactions.

You are not ruling out but ruling in

If it matches their IP then it narrows the problem down to x users
If it does not match then you have the possibility of it being x million users

This is the concept that you appear to be struggling to understand.

Hooloovoo

!!!!!! wrote: »

If it matches their IP then it narrows the problem down to x users
If it does not match then you have the possibility of it being x million users

This is the concept that you appear to be struggling to understand.

And how exactly does that help?

Neither of those arguments are going to be acceptable to the bank as proof the transactions are fraudulent, which surely is the overall aim.

Ignoring the fact that you're still assuming someone only ever connects from one ISP and has no other source of connectivity.

System

OK have it your way. There is absolutely no evidence that the OP can gather that will help it in getting this sorted and will just have to accept that the money is lost.

I just thought that if the OP can prove that it came from the IP that their router was using at the time then it may probably be her mum actually signing up to it but maybe didn't realise.

If it wasn't their IP then it probably wasn't the mum and they have bigger worries because somebody has got her mum's card details and will possibly have other info as well that could be damaging,


And that is how it helps

Hooloovoo

!!!!!! wrote: »

And that is how it helps

Either way, it's simpler and quicker to just have the card cancelled and get a new one.

What else are you going to do? Wait months for the ISP to provide you with a list of past IP addresses, find the one used to sign up wasn't one of them, and THEN decide to get the card cancelled?

System

I give up.

Hooloovoo

!!!!!! wrote: »

I give up.

Good move. There's enough rubbish on here as it is, without encouraging people to do stuff that wont help their problem in the slightest way.