Please help: mums account had money taken!

robatwork

FireWyrm wrote: »

Try doing some research before confidently asserting things you dont understand.

http://ip-lookup.net/

^^ number 1 on a bing search.

Blimey - if ever some advice could be appropriate for the advisor....

Anyway just for giggles, perhaps FireWyrm you can tell us how accurately that website you posted tells you your postcode/address from your IP?

BMN

grumbler wrote: »

Why do I need a court order to know my history (if it's available)? Makes no sense to me.

You don't need a court order to see data held about you.

But in this case it was somebody else who signed up to the lottery website so the data actually relates to somebody else.

grumbler

You missed the point(s).

The OP has been already given the date and the IP address recorded when someone signed up to the lottery.

The OP can get the IP history from their ISP and compare it to the above.

For some mysterious reason !!!!!! believes that the OP needs a court order to get their own IP history from ISP.

And regardless, the lottery company claims that it was the OP ('s mother) who signed up, not "somebody else".

System

grumbler wrote: »

For some mysterious reason !!!!!! believes that the OP needs a court order to get their own IP history from ISP.

I had the same misunderstanding as BMN

teabelly

There are many places where full card details are stored including the number on the back so to assume it can only someone with access to the physical card is false. One of her other accounts that uses that card could have been compromised.

I'd get her to contact her isp and ask for ip address history so you can see whether it was definitely from her connection or another. Insecure wifi is another source of possible intrusion.

What email address was used with this lotto account? Hers or someone else's?

System

The first and easiest check to do is whether IP address supplied actually belongs to your ISP. If not then you can follow the criminal route If it is then get your IP records.

[Deleted User]

If the amounts were "£5 or £7.50 every few days", and the total amount was just shy of £500...

let's assume "every few days" means 3 times a week. That's between £15 and £22.50 a week.

The £500 figure would have taken between 22 and 33 weeks. Are we seriously to believe that the OP's mum didn't open and read her bank statements (or have a look at online banking) and spot the transactions in around HALF A YEAR?

Sorry, but I'm calling troll on this one. Either that, or the OP's mum doesn't want to admit to him that she's been a bit stupid, accidentally signed up to a recurring lotto subscription, and is happy to "write off the loss" because of that.

garynuman

!!!!!! wrote: »

The first and easiest check to do is whether IP address supplied actually belongs to your ISP. If not then you can follow the criminal route If it is then get your IP records.

This /\

You can do a tracert on the I/P address and you may be able to discover the ISP. If it's a different ISP, you may be able to investigate further.


ISPs don't necessarily log I/P addresses 'forever'. They will probably log a few months worth before clearing them.

Gaz

System

garynuman wrote: »

This /\

You can do a tracert on the I/P address and you may be able to discover the ISP. If it's a different ISP, you may be able to investigate further.


ISPs don't necessarily log I/P addresses 'forever'. They will probably log a few months worth before clearing them.

Gaz

You can quickly find the ISP using a whois service, no need to bother with tracert

Hooloovoo

!!!!!! wrote: »

The first and easiest check to do is whether IP address supplied actually belongs to your ISP. If not then you can follow the criminal route If it is then get your IP records.

All this talk about tracing the IP is utter boll ocks.

Even if you were to get a list of the recent IP addresses that have been allocated to your home broadband over the last twelve months, it's utterly irrelevant.

It would only prove that the purchase didn't come from a device on your home broadband.

What about a mobile device? 3G on a phone or tablet?

What about using a laptop on a free WiFi connection?

What about a public machine in a library? Someone with a gambling or gaming addition may well try to hide their tracks by keeping the connection off their own devices and networks. Not saying this is what happened, but you've got to understand that it's a possibility and therefore not a defence.

How many devices and IP addresses are you going to check and prove you didn't use?

Utter nonsense.