John Lewis Price Match Guarantee

judyjetson

Don't know if it's the same in John Lewis, but another store (Fenwicks) who offers price matching, when it comes to tvs, as they sell them with a five year guarantee, they'll only price match on tvs that also have the same length guarantee. So effectively the price match has to be against tv plus extended guarantee.

LilElvis

michelleturner wrote: »

Very odd how so many people backing John Lewis on a issue that most people would be on the customer side

hmm
i.e. Money Saving King states "that Jonny should have bothered reading what he was buying" , ok Mr John Lewis Associate

Hey Jonny there another thread on how John Lewis is being cheeky with price match guarantee, I recommend you read that and keep your complaints because soon you will be able to claim, its just a matter of time before trading standards get on to retailers for mis selling, everyone will be claiming back like PPI

Another stupid post by a newbie accusing another poster of being a company employee. See my last post to Sarah.

What have John Lewis done wrongly in this case? In what way have they not honoured their price match guarantee?

gik

tonitarzan wrote: »

"Every price match offer I have ever seen has had the condition that the competitor must have the item in stock. It's pretty much a common sense thing, surely?!"

Yeah its common sense like we by new TVs everyday

More evidence of John Lewis falsely representing their image online

It's not Rocket Science. To meet the JL terms whatever the item is you have to be able to buy it at a cheaper price...you can't buy it from RS cheaper so JL are correct and you are WRONG!


BTW it's nothing to do with buying TV's every day and more to do with your ability to read and understand what's in front of you.

wealdroam

gik wrote: »

BTW it's nothing to do with buying TV's every day and more to do with your ability to read and understand what's in front of you.

I think the OP is disappointed that the sales assistant didn't read the leaflet to him:

tonitarzan wrote: »

...I don't remember anyone reading they small prints to me...

LilElvis

judyjetson wrote: »

Don't know if it's the same in John Lewis, but another store (Fenwicks) who offers price matching, when it comes to tvs, as they sell them with a five year guarantee, they'll only price match on tvs that also have the same length guarantee. So effectively the price match has to be against tv plus extended guarantee.

That also sounds very fair as extended guarantees are usually purchased for an additional fee.

I did ask JL if they would price match a competitor who were £50 cheaper on a Bosch washing machine. As JL were offering a free £90 iron they declined, even though I offered to forego the iron. I wasn't annoyed, outraged or even slightly miffed - I accepted their position and purchased the machine from the cheaper seller.

DCodd

judyjetson wrote: »

Don't know if it's the same in John Lewis, but another store (Fenwicks) who offers price matching, when it comes to tvs, as they sell them with a five year guarantee, they'll only price match on tvs that also have the same length guarantee. So effectively the price match has to be against tv plus extended guarantee.

Ironically in the OP's case, these are the terms and conditions of Richer Sounds own price match promise, who also require the competitor to have the item in stock.

Edit - Actually RS offer a Price Beat

gik

DCodd wrote: »

Ironically in the OP's case, these are the terms and conditions of Richer Sounds own price match promise, who also require the competitor to have the item in stock.

Edit - Actually RS offer a Price Beat

Clearly you work for both JL and RS!

DCFC79

michelleturner wrote: »

Very odd how so many people backing John Lewis on a issue that most people would be on the customer side

Maybe its because JL have done no wrong.

Oh and I dont work for JL, would it matter if I did ?

tomtontom

sarahgoodwin wrote: »

You clearly working for John Lewis

is this John Lewis SEO Team looking out for bad reviews and answering on John Lewis behalf

michelleturner wrote: »

Very odd how so many people backing John Lewis on a issue that most people would be on the customer side

hmm
i.e. Money Saving King states "that Jonny should have bothered reading what he was buying" , ok Mr John Lewis Associate

Hey Jonny there another thread on how John Lewis is being cheeky with price match guarantee, I recommend you read that and keep your complaints because soon you will be able to claim, its just a matter of time before trading standards get on to retailers for mis selling, everyone will be claiming back like PPI

Jenny1983 wrote: »

This happened to my sister, she was told that they can't give a refund because the competitor isn't big enough. they need to make this price guarantee clear to people at the point of sale. it is the business interest to hand the customer a leaflet explaining the terms rather than verbally just saying it.

All posted within twenty minutes and all joined MSE on the same day. Odd?

gik

DCFC79 wrote: »

Maybe its because JL have done no wrong.

Oh and I dont work for JL, would it matter if I did ?

You'd be getting so many bonuses for replying on MSE apparently!