Sellerdashboard - trending data

charlies_mum

Just been looking at my seller dashboard, checked my trending data and found discrepancies both in the number of sales and the values.


Over a three month period, on the trending data I am missing 30 sales and approximately £550 worth of sales.


Luckily I don't have any defects over that period, but as they are calculated as a percentage of sales, they would have looked worse than they should.


Does anyone else have this ?

soolin

None of mine makes any sense, it changes all the time and I have defects as well that are nowhere to be found on trending or reports.

Great to think we are relying on this info for our future 'status'

Goldiegirl

I noticed this morning on the defect preview that you can now click to see which transactions had a defect.


But this was pretty useless


According to the dashboard I have 4 defects.


By clicking on the link to see which transactions had a defect, only one was reported. And that was the one I already knew about. Someone had opened a not received case after three days, and received their item on day 4


I have two not as described defects and one dispatch time defect, which I was hoping to find out which transaction these referred too, but they weren't on there.


It's important to me to know who gave me the low ratings, to see if I think there's any justification in their opinions. But justified or not, they're gonna get blocked :rotfl:

soolin

I have apparently got 2 low stars in despatch- I will be xxx if I can find them doing all sorts of reports and searching using the tools ebay provide.

marking_bad

Is the star system staying then?

soolin

marking_bad wrote: »

Is the star system staying then?

Yes but only for the headline ones, so you can still be banned by getting an overall low score but only Item description and despatch stars count as a defect.

theonlywayisup

charlies_mum wrote: »

Just been looking at my seller dashboard, checked my trending data and found discrepancies both in the number of sales and the values.


Over a three month period, on the trending data I am missing 30 sales and approximately £550 worth of sales.


Luckily I don't have any defects over that period, but as they are calculated as a percentage of sales, they would have looked worse than they should.


Does anyone else have this ?

Do you have sales outside if the UK and ROI? The screen defaults to that view, you may need to select GLOBAL to see all your sales.

marking_bad

Is there a set rule which determines whether your status determined by 3 or 12 month analysis, mine seems to dart from one to the other over the months. One month a three month period is my analysis, the next month could be a twelve month. Haven't worked it out yet.

soolin

marking_bad wrote: »

Is there a set rule which determines whether your status determined by 3 or 12 month analysis, mine seems to dart from one to the other over the months. One month a three month period is my analysis, the next month could be a twelve month. Haven't worked it out yet.

It is all to do with sales- if you are borderline it can easily swing between the two- month by month

charlies_mum

marking_bad wrote: »

Is there a set rule which determines whether your status determined by 3 or 12 month analysis, mine seems to dart from one to the other over the months. One month a three month period is my analysis, the next month could be a twelve month. Haven't worked it out yet.

Not sure but think I read somewhere that to qualify for three monthly assessment, you need to be selling 400 + items over three months

theonlywayisup

marking_bad wrote: »

Is there a set rule which determines whether your status determined by 3 or 12 month analysis, mine seems to dart from one to the other over the months. One month a three month period is my analysis, the next month could be a twelve month. Haven't worked it out yet.

If you go to your dashboard and still have the new pop up at the very bottom it will say....

Other requirements for Top Rated sellers
eBay Top-rated
Transactions and sales
Sales transactions
100
Sales amount
£1,000.00

Apologies I'd that doesn't show well, it's a copy and paste. You need 100 sales or £1000 sales value in 3 months to be on a 3 monthly assessment.