Unhappy with Vodafone and a childs phone.

madonion

I don't think there's much you can do. The quickest way to get a response from them is probably through their facebook page if you want to try for a goodwill gesture.
For future reference 3 do capped contracts.

balletshoes

OP if your son is racking up nearly £100 in mobile data charges in a month that might suggest he's not on the right sim plan for his usage. It might be cheaper, if you're already tied into the contract and its going to cost a lot more to up the sim plan per month to include the data usage he needs with Vodafone, to get the phone unlocked and get a payg or monthly sim-only pack, with the data usage he needs included (these can be had for around £10 per month).

[Deleted User]

Vodafone do not need to give the money back but.
Mobile compnies have been know to help custmers if its a one off.

You need to email Vodafone and tell them the full truth and ask if the bill can be reduced.

I have seen stories of this working but be vary polite and install a data rescrctor app on his phone.

grumbler

madonion wrote: »

For future reference 3 do capped contracts.

There is contradicting information on this. There is no any official information proving this, and usually the cap that they promise turns out to be some soft 'credit limit' that can be easily breached.

EDIT: I was wrong. Their new price guide does say:

Control your spend by choosing to block any out of bundle spending

grumbler

balletshoes wrote: »

OP if your son is racking up nearly £100 in mobile data charges in a month that might suggest he's not on the right sim plan for his usage.

In fact £96 for mobile data seems to mean 4Gb :eek: of extra data used.

Internet charges

It's worth interrogating the son what exactly he was wasting the data on :think:

madonion

I have three contracts with 3, all capped and never had any problems.

davethorp

Don't vodafone give unlimited data for the first few months to establish a customer's data needs before applying the most appropriate bundle based on that usage?

mobilejunkie

The first three months.

kingrulzuk

O dear Not another one

Vodafone

unhappymum wrote: »

My husband and I got our son a mobile for his birthday. We weren't happy that we were told the contract couldn't be capped...Why not other firms do?? Maybe this should of been a point we said no.
We used Vodafone as both our mobiles are through them, and haven't had issues. So we added him onto my account. £15 a month. Which we thought would be sufficient.
We were advised in the shop the account holder would get a text message if mobile data was running out, which we thought would be a good idea.......
Totally not the case !! I have just been and checked the bills on line, to at which point I screamed. He has £96 of charges......... Extra mobile data.
My son received a text on the 9th April, to inform him he was close to his limit...Why was I not informed as the account holder? We are now looking at £150 bill just for his phone.
We haven't got this money, which leads to the question..what can we do??
Why when other mobile phone companys (Tesco) to name one cap bills when such a big profit making company like Vodafone can't ?? Doesn't make sence.
Have learnt a very valuable lesson.
Have spoken to son, to which he said he didn't know when the bill was paid or had no other text messages to check if he was willing to pay, he would have declined as we had stern words before he was allowed it. I am now an unhappy mum, trying to do what what I thought was right. Can anyone please advice me what I can do.....Please x

Hi unhappymum,

Thanks for making me aware of your concerns.

If you'd like me to take a closer look at things, could you email me with your details via the link in our profile here.

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me, quote the code WRT135 - MSE in the subject line.

Once sent, you'll receive an automated reply with a reference number. Post back with this and I’ll check I've received it.

Kind regards,

Lee

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