Unhappy with Vodafone and a childs phone.

matttye

Why are you unhappy with Vodafone? They fulfilled their end of the bargain and sent a text to say that the user was approaching the data limit.

The line is in your name, not your son's, so they still sent a message to the "account holder."

Unless you explicitly stated that you wanted the message sent to the phone that you use, and they agreed to do that, you have no grounds for complaint.

V_For_Verminator

unhappymum wrote: »

My husband and I got our son a mobile for his birthday. We weren't happy that we were told the contract couldn't be capped...Why not other firms do?? Maybe this should of been a point we said no.
We used Vodafone as both our mobiles are through them, and haven't had issues. So we added him onto my account. £15 a month. Which we thought would be sufficient.
We were advised in the shop the account holder would get a text message if mobile data was running out, which we thought would be a good idea.......
Totally not the case !! I have just been and checked the bills on line, to at which point I screamed. He has £96 of charges......... Extra mobile data.
My son received a text on the 9th April, to inform him he was close to his limit...Why was I not informed as the account holder? We are now looking at £150 bill just for his phone.
We haven't got this money, which leads to the question..what can we do??
Why when other mobile phone companys (Tesco) to name one cap bills when such a big profit making company like Vodafone can't ?? Doesn't make sence.
Have learnt a very valuable lesson.
Have spoken to son, to which he said he didn't know when the bill was paid or had no other text messages to check if he was willing to pay, he would have declined as we had stern words before he was allowed it. I am now an unhappy mum, trying to do what what I thought was right. Can anyone please advice me what I can do.....Please x

Unfortunately for you, everyone on MSE is perfect and nobody has ever made a mistake.....

In this instance I would suggest that there is little you can do and that the circumstances dictate that the bill must be paid. You can try contacting Vodafone who may be able to offer you money off as a "goodwill gesture" but I certainly wouldn't count my chickens on it. They don't appear to me to be under any obligation to do so however.

Apparently the Vodafone Web Relations Team are the way to get in touch with Voda as their customer service is reportedly iffy - I'm just going off what I read. They frequent the forums. Go through some of the old threads on here where the last post is by "Vodafone Customer Representative" and follow the details on how to contact them.

Hope that helps.

BadBehaviour

V_For_Verminator wrote: »

Unfortunately for you, everyone on MSE is perfect and nobody has ever made a mistake.....

In this instance I would suggest that there is little you can do and that the circumstances dictate that the bill must be paid. You can try contacting Vodafone who may be able to offer you money off as a "goodwill gesture" but I certainly wouldn't count my chickens on it. They don't appear to me to be under any obligation to do so however.

Apparently the Vodafone Web Relations Team are the way to get in touch with Voda as their customer service is reportedly iffy - I'm just going off what I read. They frequent the forums. Go through some of the old threads on here where the last post is by "Vodafone Customer Representative" and follow the details on how to contact them.

Hope that helps.

It sounds like the lady is complaining about Vodafone not doing capped contracts... she signed up with them for a new contract relying on the text to inform you have almost reached your allowance limit to be sent to her personal number. That was a misunderstanding on her part.

The facts still remains that her son did go over the allowance even though she says they had stern words before he was given the phone.

It seems like she's merely blaming Vodafone for not offering capped contracts (which she knew about beforehand) and for not sending her the text, when in fact they did. As they have said already in the thread, son's phone is in her name and in Vodafone's eyes sending the text to son's number was sending the text to account holder... Vodafone don't know who uses the phone in the end.

Honestly, I don't see why she should get money off the bill, unless she was definitely told they would send the text to her personal number... which I doubt.

matttye

V_For_Verminator wrote: »

Unfortunately for you, everyone on MSE is perfect and nobody has ever made a mistake.....

In this instance I would suggest that there is little you can do and that the circumstances dictate that the bill must be paid. You can try contacting Vodafone who may be able to offer you money off as a "goodwill gesture" but I certainly wouldn't count my chickens on it. They don't appear to me to be under any obligation to do so however.

Apparently the Vodafone Web Relations Team are the way to get in touch with Voda as their customer service is reportedly iffy - I'm just going off what I read. They frequent the forums. Go through some of the old threads on here where the last post is by "Vodafone Customer Representative" and follow the details on how to contact them.

Hope that helps.

Everybody makes mistakes, nobody is perfect... but what's the point in sugar coating anything.

The OP made a mistake and she's not entitled to her money back. She can ask but Vodafone has no obligation whatsoever to give her her money back. It's no different to buying a pack of crisps, eating them and then asking for the money back.

BadBehaviour

matttye wrote: »

Everybody makes mistakes, nobody is perfect... but what's the point in sugar coating anything.

The OP made a mistake and she's not entitled to her money back. She can ask but Vodafone has no obligation whatsoever to give her her money back. It's no different to buying a pack of crisps, eating them and then asking for the money back.

Well, she knows it's son's fault, but she's trying to find a way to blame Vodafone so as not to pay. Understandable, but Vodafone are not to blame for once lol!

V_For_Verminator

I haven't said that the OP is going to get their money back or is entitled to - all I've done is given them a suggestion. One that will likely fail but is better than people saying "you should have done this" or "you should have done that" which is all that has been said so far.

matttye

V_For_Verminator wrote: »

I haven't said that the OP is going to get their money back or is entitled to - all I've done is given them a suggestion. One that will likely fail but is better than people saying "you should have done this" or "you should have done that" which is all that has been said so far.

I'd prefer the stern, negative advice myself.

V_For_Verminator

I've made plenty of mistakes with my financial life because I suffer from bipolar disorder - being told what you can do is what MSE is for and not what should have been done and which is why I love it here so much!

sulphate

Vodafone is not to blame, your son is.

BadBehaviour

She's been explained why she won't likely get any money back and I did personally suggest to keep an eye on the account everyday from now on.