Tricky Return

OlliesDad

shak2 wrote: »

The remedy I want is the item.

The company have advised that it is now not possible to return it to you as it has been used (I suspect for parts to repair customers returns).

What item was it? If you tell us somebody may be able to direct you to a different supplier/alternative product.

wealdroam

Shak2, are my posts invisible?

vuvuzela

shak2 wrote: »

The remedy I want is the item.

Which clearly is never going to happen. They've also given you a full refund.

So, what do you want ?

halibut2209

He wants £50

RosiPossum

Glad you finally answered the question, however they can't return an electrical item with a fault in it (even if you say it's just cosmetic).
What do you hope to get by going along the 'loss of bargain' route? Compensation? Enough to buy another item?

shak2

RosiPossum wrote: »

Glad you finally answered the question, however they can't return an electrical item with a fault in it (even if you say it's just cosmetic).
What do you hope to get by going along the 'loss of bargain' route? Compensation? Enough to buy another item?

I would like enough to buy the same item elsewhere.

RosiPossum

shak2 wrote: »

I would like enough to buy the same item elsewhere.

I may have missed this, but have you asked the company for this goodwill gesture? Without shouting about rights and loss of bargain or anything? They're certainly not obliged to give it, but niceness goes a long way.
What was the item?

shak2

RosiPossum wrote: »

I may have missed this, but have you asked the company for this goodwill gesture? Without shouting about rights and loss of bargain or anything? They're certainly not obliged to give it, but niceness goes a long way.
What was the item?

I asked them to return the item to me and they processed a refund instead. I just wanted them to send the item back that they promised to replace but then didn't.

shaun_from_Africa

shak2 wrote: »

I asked them to return the item to me and they processed a refund instead.

How many times does it have to be explained that no company is going to return electrical goods that are known to be faulty?

Even though you purchased the item, if it was returned back to you then it would have been classed as second hand which means that the retailer would have been required to fully test and certify it as being safe, something that they probably wouldn't do for a low value item.
The Electrical Equipment (Safety) Regulations 1994 fully cover this.

specifically:
http://www.legislation.gov.uk/uksi/1994/3260/regulation/5/made

DCFC79

shak2 wrote: »

I asked them to return the item to me and they processed a refund instead. I just wanted them to send the item back that they promised to replace but then didn't.

They refunded per the last available option open to them.