Letter received from VCS no POPLA code supplied

skypilot

Redx wrote: »

adapt the letter in posts #7 to #10 here https://forums.moneysavingexpert.com/discussion/4913744

their case is similar to yours and same PPC

so copy and paste into notepad, make the suggested changes and spelling changes etc, then post on here using copy and paste for checking again

maybe the wording can then be linked in the NEWBIES thread for others with the same issue (saves typing it out again)

I am in receipt of your letter post marked xxxx received today xxxx.
I refer you back to my original letter acknowledged as received by yourselves on xxxx. The terms of my appeal are clearly stated in the letter. As you have chosen to ignore my appeal against the PCN as the registered keeper of the vehicle, I consider this to be a rejection of the appeal. BPA and POPLA rules allow the registered keeper to appeal a PCN. Your claim that you are unable to process my appeal is spurious, as you should be aware I am under no legal obligation to supply any details if known of the driver the vehicle. Having rejected the appeal, please forward a valid POPLA code or cancel the PCN.
Please note that the following practices are also considered to be a breach of the code of practice of the organisations you claim to be members of:

1. asking the registered keeper to enter into further correspondence to obtain a POPLA code
2. failing to supply a POPLA code within the rejection correspondence
3. appearing to indicate that the issue of a POPLA code is conditional on the details of the driver of the vehicle being supplied.
   
   For your information, I intend to forward a copy of your letter to the BPA, the DVLA and the AOS as evidence of your non compliance with codes of practice. I also intend to inform my local MP and the OFT.
   I suggest that you seek to mitigate your non compliance by supplying a POPLA code by return of post or cancelling the PCN.
   
   Any help would be appreciated especially if I need to reference any legal stuff etc

skypilot

I am in receipt of your letter post marked xxxx received today xxxx.
I refer you back to my original letter acknowledged as received by yourselves on xxxx. The terms of my appeal are clearly stated in the letter. As you have chosen to ignore my appeal against the PCN as the registered keeper of the vehicle, I consider this to be a rejection of the appeal. BPA and POFA 2012 rules allow the registered keeper to appeal a PCN. Your claim that you are unable to process my appeal is spurious, as you should be aware I am under no legal obligation to supply any details if known of the driver the vehicle. Having rejected the appeal, please forward a valid POPLA code or cancel the PCN.
Please note that the following practices are also considered to be a breach of the code of practice of the organisations you claim to be members of:

1. asking the registered keeper to enter into further correspondence to obtain a POPLA code
2. failing to supply a POPLA code within the rejection correspondence
3. appearing to indicate that the issue of a POPLA code is conditional on the details of the driver of the vehicle being supplied.
   
   For your information, I intend to forward a copy of your letter to the BPA, the DVLA and the AOS as evidence of your non compliance with codes of practice. I also intend to inform my local MP and the OFT.
   I suggest that you seek to mitigate your non compliance by supplying a POPLA code by return of post or cancelling the PCN.
   
   Any help would be appreciated especially if I need to reference any legal stuff etc

skypilot

Redx wrote: »

use the usual reply of not having to disclose driver details, they have been given all the information you are prepared to give them, either cancel or issue a popla code

Default Second draft of letter to obtain popla code please check
I am in receipt of your letter post marked xxxx received today xxxx.
I refer you back to my original letter acknowledged as received by yourselves on xxxx. The terms of my appeal are clearly stated in the letter. As you have chosen to ignore my appeal against the PCN as the registered keeper of the vehicle, I consider this to be a rejection of the appeal. BPA and POPLA rules allow the registered keeper to appeal a PCN. Your claim that you are unable to process my appeal is spurious, as you should be aware I am under no legal obligation to supply any details if known of the driver the vehicle. Having rejected the appeal, please forward a valid POPLA code or cancel the PCN.
Please note that the following practices are also considered to be a breach of the code of practice of the organisations you claim to be members of:

1. asking the registered keeper to enter into further correspondence to obtain a POPLA code
2. failing to supply a POPLA code within the rejection correspondence
3. appearing to indicate that the issue of a POPLA code is conditional on the details of the driver of the vehicle being supplied.
   
   For your information, I intend to forward a copy of your letter to the BPA, the DVLA and the AOS as evidence of your non compliance with codes of practice. I also intend to inform my local MP and the OFT.
   I suggest that you seek to mitigate your non compliance by supplying a POPLA code by return of post or cancelling the PCN.
   
   Any help would be appreciated especially if I need to reference any legal stuff etc

Crabman

Duplicate threads have been merged together.

Coupon-mad

skypilot wrote: »

Default Second draft of letter to obtain popla code please check
I am in receipt of your letter post marked xxxx received today xxxx.
I refer you back to my original letter acknowledged as received by yourselves on xxxx. The terms of my appeal are clearly stated in the letter. As you have chosen to ignore my appeal against the PCN as the registered keeper of the vehicle, I consider this to be a rejection of the appeal. BPA and POPLA rules allow the registered keeper to appeal a PCN. Your claim that you are unable to process my appeal is spurious, as you should be aware I am under no legal obligation to supply any details if known of the driver the vehicle. Having rejected the appeal, please forward a valid POPLA code or cancel the PCN.
Please note that the following practices are also considered to be a breach of the code of practice of the organisations you claim to be members of:

1. asking the registered keeper to enter into further correspondence to obtain a POPLA code
2. failing to supply a POPLA code within the rejection correspondence
3. appearing to indicate that the issue of a POPLA code is conditional on the details of the driver of the vehicle being supplied.
   
   For your information, I intend to forward a copy of your letter to the BPA, the DVLA and the AOS as evidence of your non compliance with codes of practice. I also intend to inform my local MP and the OFT.
   I suggest that you seek to mitigate your non compliance by supplying a POPLA code by return of post or cancelling the PCN.
   
   Any help would be appreciated especially if I need to reference any legal stuff etc

Great - so good you typed it thrice!

skypilot

Coupon-mad wrote: »

Great - so good you typed it thrice!

Sorry,as I keep saying me and computers,how to use forums etc just don't go together.

Thanks once again for your help.Posting the letter today then if they supply the poppa code whole process for me kicks off again,with no doubt more !!!! ups

Triumphstag

Morning,


I wouldn't mention the OFT in your letter because they no longer exist, this reference will just show them that you are not in touch with regulation changes and show you are an easy mark.
Their duties have been spread over a number of old and new organisations.
I would guess that would now come under the responsibility of Trading Standards, or, as it is a matter of contract possibly the Competition and Markets Authority (CMA).
I would be interested to know who is the relevant body, and if you are willing to do the leg work please let us know.
Triumphstag

bod1467

Is there an AOS (Approved Operator Scheme) to report to? Isn't the AOS run by BPA Ltd?

skypilot

Coupon-mad wrote: »

Great - so good you typed it thrice!

I would appreciate it if you would proof read the enclosed and advise if I've messed up on any legal of the legal stuff


Dear Sir
I am writing to register a complaint against VCS who claim to be members of your organization and as such are supposed to abide by your agreed code of practice.
As the registered keeper of the vehicle noted above I attempted to implement the appeal procedure in accord with VCS's terms and conditions.
I have enclosed a copy of their letter to me which clearly demonstrates their flagrant abuse of your code of practice .

For your information I have listed their abuse of your code of practice below

Asking a registered keeper to enter into further correspondence to obtain a POPLA code

Failing to supply a correct and valid POPLA code within the rejection correspondence

Appearing to indicate that the issue of a POPLA code is conditional on the details of the driver of the vehicle being supplied

Given VCS' s obvious abuse of your code of practice and flagrant abuse of the terms and conditions of their membership of the BPA I would like to know exactly what disciplinary procedures will be implemented to prevent such unlawful and unsanctioned behavior being continued.
Such behavior demonstrates VCS' s total disregard for your organization and begs the question as to whether they should be allowed to remain as members.
If the BPA fail to act on the information provided, which from evidence in the public domain is clearly not as isolated incident, then the credibility of the BPA and its existence as an independent body must be questioned.

I intend to forward a copy of the above letter to my local MP and the DVLA.

I await your reply with interest.

Coupon-mad

Yep - the only thing I would add is what you want the BPA to do about your case - such as that you require them to ensure VCS either cancel the PCN or send you a valid POPLA code within 14 days. And you want the MP to be aware of this sharp practice, so soon after the POFA 2012 was supposed to improve this 'industry'.