"Utility Investigation" - LCS are asking for our details.. should I?

martin2345uk

E-On said to ignore their letters and they would stop. I didn't think they also meant ignore any letters from some debt collector company that they pass the investigation on to.

pooch

chanz4 wrote: »

Ignore the above, it will end up your supply been cut off. ...

Ignore this. It's alarmist and factually incorrect.

You will have plenty of correspondence warning of any intended disconnection (if any).

In the most unlikley event you do receive a disconnection notice from your supplier, refer to this
http://www.adviceguide.org.uk/england/consumer_e/consumer_energy_supply_e/faq_index_gas_and_electricity/faq_gas_and_electricity_disconnection.htm

pooch

martin2345uk wrote: »

E-On said to ignore their letters and they would stop. I didn't think they also meant ignore any letters from some debt collector company that they pass the investigation on to.

No reason not to ignore them, especially if you don't owe the money.
(Seems like they don't even know who owes the money if they are not writing to a named person or persons)

But telling them you don't owe the money, and why, should stop further contact from them

Browntoa

The debt woul need to be proved to be yours , the onus is on the collector to prove it

Browntoa

If you want to tick the boxes send the letter in this thread

https://forums.moneysavingexpert.com/discussion/2607247

pooch

Browntoa wrote: »

The debt woul need to be proved to be yours , the onus is on the collector to prove it

Agreed, but the debt collector will keep making contact unless the debt collector has reason not to ... it's only human nature when collecting money owed

pooch

Browntoa wrote: »

If you want to tick the boxes send the letter in this thread

https://forums.moneysavingexpert.com/discussion/2607247

All a bit too Martha Costello for my liking.

I think a simple letter confirming your name and ownership with date effect from will suffice
A little knowledge is a dangerous thing, especially in legal matters

Former_E.ON_Company_Representative:_Malc

Hi Martin and thanks for emailing. I've just replied.

Thought I'd pop a few details on here for the benefit of others.

When someone leaves a property owing us money and doesn't leave any forwarding details, we'll first try and find them. If we fail, we'll usually pass the debt to a Debt Collection Agency like LCA.

LCA will do various searches including one through the Land Registry. These searches may turn up a number of people who've been associated with a particular property, often including former residents.

Letters similar to the one you've posted above are sent to each person identified asking for information to help trace those responsible for the debt.

Although contact from LCS about this will eventually stop, the quickest way to bring this about is to let them know you weren't responsible during the time in question.

Without breaking data security, we'll have already given them certain information. They are, though, an independent company with their own ways of working. Contacting them directly is the quickest way to end this.

Martin, I do appreciate the frustrations caused. Particularly as this type of issue is often caused by someone else failing to take the right actions when leaving a property. Hope my email reply helps.

Malc

chanz4

pooch wrote: »

Ignore this. It's alarmist and factually incorrect.

You will have plenty of correspondence warning of any intended disconnection (if any).

In the most unlikley event you do receive a disconnection notice from your supplier, refer to this
http://www.adviceguide.org.uk/england/consumer_e/consumer_energy_supply_e/faq_index_gas_and_electricity/faq_gas_and_electricity_disconnection.htm

I wouldnt ignore it, as it can lead to discon the op never stated in the first post if she was paying another supplier. Also the notice could of been in another letter. And yes I deal with warrants at court on a daily basis

martin2345uk

Hi Malc,
I really appreciate you taking the time to reply to my email about this and to respond on this thread - thank you. I will follow the advice I have received.
Thanks to everyone else too for putting my mind at ease about this - I am very wary of debt collection agencies!!
Cheers