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"Utility Investigation" - LCS are asking for our details.. should I?

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  • E-On said to ignore their letters and they would stop. I didn't think they also meant ignore any letters from some debt collector company that they pass the investigation on to.
  • pooch
    pooch Posts: 828 Forumite
    chanz4 wrote: »
    Ignore the above, it will end up your supply been cut off. ...
    Ignore this. It's alarmist and factually incorrect.

    You will have plenty of correspondence warning of any intended disconnection (if any).

    In the most unlikley event you do receive a disconnection notice from your supplier, refer to this
    http://www.adviceguide.org.uk/england/consumer_e/consumer_energy_supply_e/faq_index_gas_and_electricity/faq_gas_and_electricity_disconnection.htm
  • pooch
    pooch Posts: 828 Forumite
    E-On said to ignore their letters and they would stop. I didn't think they also meant ignore any letters from some debt collector company that they pass the investigation on to.

    No reason not to ignore them, especially if you don't owe the money.
    (Seems like they don't even know who owes the money if they are not writing to a named person or persons)

    But telling them you don't owe the money, and why, should stop further contact from them :)
  • Browntoa
    Browntoa Posts: 49,602 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    The debt woul need to be proved to be yours , the onus is on the collector to prove it
    Ex forum ambassador

    Long term forum member
  • Browntoa
    Browntoa Posts: 49,602 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    If you want to tick the boxes send the letter in this thread

    https://forums.moneysavingexpert.com/discussion/2607247
    Ex forum ambassador

    Long term forum member
  • pooch
    pooch Posts: 828 Forumite
    Browntoa wrote: »
    The debt woul need to be proved to be yours , the onus is on the collector to prove it

    Agreed, but the debt collector will keep making contact unless the debt collector has reason not to ... it's only human nature when collecting money owed :)
  • pooch
    pooch Posts: 828 Forumite
    Browntoa wrote: »
    If you want to tick the boxes send the letter in this thread

    https://forums.moneysavingexpert.com/discussion/2607247

    All a bit too Martha Costello for my liking.

    I think a simple letter confirming your name and ownership with date effect from will suffice :)
    A little knowledge is a dangerous thing, especially in legal matters
  • Former_E.ON_Company_Representative:_Malc
    Former_E.ON_Company_Representative:_Malc Posts: 6,558 Organisation Representative
    Part of the Furniture 1,000 Posts Name Dropper
    Hi Martin and thanks for emailing. I've just replied.

    Thought I'd pop a few details on here for the benefit of others.

    When someone leaves a property owing us money and doesn't leave any forwarding details, we'll first try and find them. If we fail, we'll usually pass the debt to a Debt Collection Agency like LCA.

    LCA will do various searches including one through the Land Registry. These searches may turn up a number of people who've been associated with a particular property, often including former residents.

    Letters similar to the one you've posted above are sent to each person identified asking for information to help trace those responsible for the debt.

    Although contact from LCS about this will eventually stop, the quickest way to bring this about is to let them know you weren't responsible during the time in question.

    Without breaking data security, we'll have already given them certain information. They are, though, an independent company with their own ways of working. Contacting them directly is the quickest way to end this.

    Martin, I do appreciate the frustrations caused. Particularly as this type of issue is often caused by someone else failing to take the right actions when leaving a property. Hope my email reply helps.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • chanz4
    chanz4 Posts: 11,057 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Xmas Saver!
    pooch wrote: »
    Ignore this. It's alarmist and factually incorrect.

    You will have plenty of correspondence warning of any intended disconnection (if any).

    In the most unlikley event you do receive a disconnection notice from your supplier, refer to this
    http://www.adviceguide.org.uk/england/consumer_e/consumer_energy_supply_e/faq_index_gas_and_electricity/faq_gas_and_electricity_disconnection.htm


    I wouldnt ignore it, as it can lead to discon the op never stated in the first post if she was paying another supplier. Also the notice could of been in another letter. And yes I deal with warrants at court on a daily basis
    Don't put your trust into an Experian score - it is not a number any bank will ever use & it is generally a waste of money to purchase it. They are also selling you insurance you dont need.
  • Hi Malc,
    I really appreciate you taking the time to reply to my email about this and to respond on this thread - thank you. I will follow the advice I have received.
    Thanks to everyone else too for putting my mind at ease about this - I am very wary of debt collection agencies!!
    Cheers :)
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