Nokia Lumia 520 screen shattered

prowla

grumbler wrote: »

You are deluded. Or simply don't listen.

Any phone can be damaged by a user during normal operation: dropped, cracked when carrying in a pocket, water damaged when using under rain - and trying to get it repaired under warranty/SoGA will be a waste of time, efforts and money.
Three will say that the screen was accidentally broken by the user, and the chances are slim that any judge disagree with them if the case goes to a court.
Throwing good money after bad springs to mind.

Nope - you ain't listening.

Look at the user guide: http://download.fds-ncom.nokia.com/supportFiles/phones/files/pdf_guides/devices/Lumia520/Nokia_Lumia_520_UG_en_GB.pdf

The phone is designed to have the back taken off, as shown on page 7/8, which places it under stress. (The picture shows you putting your thumb against the glass to open it.)

In contrast, it is not designed to be dropped, got wet, etc. In fact it specifically says not to do that on page 101.

(Also on page 101 it says to open the phone and take out the battery from time to time.)

So, that's what the phone's instructions say; call it deluded if you like...

grumbler

I've never seen this phone, and cannot check, but nowhere does it say to press the screen. In fact it says "Press the middle of the back cover, and bend the cover..."

I tried doing something similar with another phone, and indeed it's the middle of the back cover, not the screen, that has to be pressed to bend the back cover.

Netwizard

Ive got a 520 and the back is no more difficult to get off than any other one ive had. Screen certainly hasn't been under any stress.

Maybe you might have more luck with Nokia?

prowla

grumbler wrote: »

I've never seen this phone, and cannot check, but nowhere does it say to press the screen. In fact it says "Press the middle of the back cover, and bend the cover..."

I tried doing something similar with another phone, and indeed it's the middle of the back cover, not the screen, that has to be pressed to bend the back cover.

The pictures clearly show the body of the phone being held with the thumb on the screen.

I've just tried it, and if you do it that way, then it is entirely possible to press on the screen. (I would suggest that holding the edges would be better, and in that case the instructions are bad.)

scootw1

prowla wrote: »

The pictures clearly show the body of the phone being held with the thumb on the screen.

I've just tried it, and if you do it that way, then it is entirely possible to press on the screen. (I would suggest that holding the edges would be better, and in that case the instructions are bad.)

I would have to agree with this. The instructions clearly show the finger/thumb on the screen. I must say I did not think this thread would lead to so much discussion. The fact that it has would lead me to say that this is not as clear cut as some people on here would like to think. there IS a problem with the pone - Nokia just don't want to admit it.

scootw1

Netwizard wrote: »

Ive got a 520 and the back is no more difficult to get off than any other one ive had. Screen certainly hasn't been under any stress.

Maybe you might have more luck with Nokia?

Nokia wanted to charge me £89 for repair. Total rip off as the phone to buy is the same price. Ridiculous. A case of big firms charging the earth for "official" repairs when other replacements would probably do the same job just as well but cheaper. yes, I know this might void the warranty but in my case, the phone doesn't work anyway so who cares?

d123

scootw1 wrote: »

Nokia wanted to charge me £89 for repair. Total rip off as the phone to buy is the same price. Ridiculous. A case of big firms charging the earth for "official" repairs when other replacements would probably do the same job just as well but cheaper. yes, I know this might void the warranty but in my case, the phone doesn't work anyway so who cares?

The £89 is a subsidised price...

scootw1

d123 wrote: »

The £89 is a subsidised price...

how do you know that? If £89 is subsidised, goodness knows how much the full price is then

grumbler

£83 at SimplyElectronics, so I don't see how £89 is 'subsidised'

BTW disassembling takes just a couple of minutes on Youtube and a spare digitiser is ~£10 on Ebay, so £89 for this is a daylight robbery.

scootw1

grumbler wrote: »

£83 at SimplyElectronics, so I don't see how £89 is 'subsidised'

BTW disassembling takes just a couple of minutes on Youtube and a spare digitiser is ~£10 on Ebay, so £89 for this is a daylight robbery.

I have sent for a screen and the tools so I am going to try it myself. Looks simple enough from youtube. never that simple though is it? Anyhow, the phone doesn't work as it is so nothing to lose (except the £20 for the screen that is but 3 have given me £35 so still nothing to lose). And yes, £89 is daylight robbery.