Complain mobilesphonedirect

deepam

Hi,

How can I complain to ofcom regarding mobilesphonedirect. If I go to the ADR, the company is not in their list. Any ideas?

mobilejunkie

If you have a good case which you can prove, send a LBA to mobilephonedirect and then sue if they don't concede. Otherwise you are wasting your time.

d123

deepam wrote: »

Hi,

How can I complain to ofcom regarding mobilesphonedirect. If I go to the ADR, the company is not in their list. Any ideas?

Have you checked what it says on the OFCOM site, it is quite clear:

Ofcom does not investigate individual consumer complaints.

http://ask.ofcom.org.uk/help/telephone/landcomplain

grumbler

Also, I don't think that Ofcom have anything to do with a retailer selling sims/contracts from mobile services providers and mobile phones.

d123

grumbler wrote: »

Also, I don't think that Ofcom have anything to do with a retailer selling sims/contract from mobile services providers and mobile phones.

I had the same thought after posting, you are right, OFCOM (and the ADR schemes) have got nothing to do with retailers.

deepam

Then where can one go?

Actually I cancelled my contract within cooling period and mobilephonesdirect agreed to do so. But they keep sending cancellation requests to T-Mobile which T-Mobile never receives. I don't know where their systems are at fault and as a result I am suffering. What would happen if I cancel my direct debit?

macman

Your credit record would probably be trashed.
http://www.ombudsman-services.org/communications.html

d123

deepam wrote: »

Then where can one go?

Actually I cancelled my contract within cooling period and mobilephonesdirect agreed to do so. But they keep sending cancellation requests to T-Mobile which T-Mobile never receives. I don't know where their systems are at fault and as a result I am suffering. What would happen if I cancel my direct debit?

What do T-Mobile say about the cancellation?

If you cancel the DD, don't bank on getting any other credit for the next 6 years or so.

grumbler

deepam wrote: »

Then where can one go?

See the post #2?
Send them a LBA giving them, say, 10 days to cancel and refund all charges already taken. Tell them that you'll sue them for the full cost of the contract otherwise.

How to complain. Know & use your consumer rights - Money Saving ...

Use the small claims court to claim money back - Money Saving Expert

deepam

T-Mobile just says that they have not received any request.

Thanks everyone for the answers anyway.

grumbler

It's MPD who have to sort everything out and that you have to deal with.