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Parcel received wrapped in thin black sack.

124

Comments

  • RFW
    RFW Posts: 10,490 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    The customer is asking how to evaluate the seller, and doesn't necessarily know anything about DSRs. It looks like you've got this back to front.
    The point was that it doesn't matter what the buyer's opinion should be, they can and do think what they like and leave feedback as they like. Just, fair, relevant or irrelevant makes no difference, it's the buyers opinion that counts.
    .
  • ballisticbrian
    ballisticbrian Posts: 4,005 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    But this is the buyer and they are asking for help forming an opinion.
    Warning: any unnecessary disclaimers appearing under my posts do not bear any connection with reality, either intended, accidental or otherwise. Your statutory rights are not affected.
  • soolin
    soolin Posts: 74,900 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    mumps wrote: »
    I once received a parcel but was unhappy with the purchase, I can't remember now but it was probably not as described or not working, anyway I put it straight back in the box, redid the tape and took it to the post office. I was charged more than the original post. I was told the scales at the original post office must have been slightly out, of course it could have been the post office I went to as I tried 4 scales there and it weighed slightly different on each one. It was just over the weight for the original price paid. I was fuming. I opened the parcel and removed some of the packaging but it was still a fraction over so I had to pay. Or not return the parcel.

    If post office scales are not calibrated correctly you can complain. As consumers we need to be much more proactive and not just take what we are told.
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • RFW
    RFW Posts: 10,490 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    But this is the buyer and they are asking for help forming an opinion.
    He gave his opinion on the postage price paid, you told him it was wrong.
    .
  • mumps
    mumps Posts: 6,285 Forumite
    Home Insurance Hacker!
    soolin wrote: »
    If post office scales are not calibrated correctly you can complain. As consumers we need to be much more proactive and not just take what we are told.

    I reported it to Trading Standards but the trouble is they are so inundated they can only deal with a certain percentage of problems so I don't think they actually did anything. I'm not sure what else I could do other than refuse to return the parcel which would have cost me alot more.
    Sell £1500

    2831.00/£1500
  • ballisticbrian
    ballisticbrian Posts: 4,005 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    He gave his opinion on the postage price paid, you told him it was wrong.
    This nit-picking isn't helping anyone is it?
    Warning: any unnecessary disclaimers appearing under my posts do not bear any connection with reality, either intended, accidental or otherwise. Your statutory rights are not affected.
  • NassimaB
    NassimaB Posts: 7 Forumite
    Sixth Anniversary First Post Combo Breaker
    My partner recently won a jacket on eBay and the sellers postage costs were £9 for second class signed for. We obviously thought this was abit much so asked the seller if the costs were correct, he replied yes. When the item arrived the postage cost on the sticker was £4.20. My partner messaged the seller immediately and confronted him about the extortionate rates and he quickly refunded the remainding amount. I wouldn't allow them to get away with it. A lot of sellers put 'not just the price of a stamp, it's my time and petrol money to get to the post office etc etc' well sorry but that's up to them! Why should you as the buyer have to pay for their petrol to post an item you've also paid for?!
  • justjohn
    justjohn Posts: 2,260 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    NassimaB wrote: »
    My partner recently won a jacket on eBay and the sellers postage costs were £9 for second class signed for. We obviously thought this was abit much so asked the seller if the costs were correct, he replied yes. When the item arrived the postage cost on the sticker was £4.20. My partner messaged the seller immediately and confronted him about the extortionate rates and he quickly refunded the remainding amount. I wouldn't allow them to get away with it. A lot of sellers put 'not just the price of a stamp, it's my time and petrol money to get to the post office etc etc' well sorry but that's up to them! Why should you as the buyer have to pay for their petrol to post an item you've also paid for?!

    that's why many now do free postage. to compensate for people not being able to grasp the total price of an item and the fact postage is not just the cost of the stamp.

    "Why should you as the buyer have to pay for their petrol to post an item you've also paid for?" = its a factor that has to be put in somewere. And by hook or by crook you will pay for it somehow.
  • ballisticbrian
    ballisticbrian Posts: 4,005 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Why should you as the buyer have to pay for their petrol to post an item you've also paid for?!


    Why should the seller bother posting things out to ungrateful buyers?
    Warning: any unnecessary disclaimers appearing under my posts do not bear any connection with reality, either intended, accidental or otherwise. Your statutory rights are not affected.
  • RFW
    RFW Posts: 10,490 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Why should the seller bother posting things out to ungrateful buyers?
    You're Marvin The Paranoid Android aren't you?
    .
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