Goldfish PPI - I have evidence, Lloyds still deny I had PPI!

norfolkbroadslim

Hi

I'm in the process of claiming back miss-sold ppi and I am having a lot of problems with one in particular. It's the one I thought I would have problems with - Lloyds!

I took out a personal loan with Goldfish in 2004. I have the original loan agreement which states that RPI (repayment protection insurance) was included.

I sent off the FOS complaints form to Lloyds in February this year, and I very quickly received a letter from them denying that I had PPI on the loan and that they had therefore closed my complaint. I phoned them and explained that I had a copy of the original loan agreement which showed that PPI was on the loan and I was asked to send them a copy of this, which I did by recorded mail and which they received on 25 February.

Having heard nothing from Lloyds since, I phoned them today and explained the above. The person I spoke to informed me that they had received the copy of the loan agreement that I had sent, but that my complaint had not been re-opened because there was no PPI on the loan. I was, to put it mildly, flabbergasted by this and asked the person I was speaking to explain how they could still be denying the existence of PPI.

The response was, that what I was sold was RPI - repayment protection insurance and not PPI - payment protection insurance!

I know that there are different types of PPI with different names and I explained this that it was indeed PPI I was sold, the name of which was RPI. But the person I was speaking to was adamant that I had RPI and not PPI and that I should look up the difference!

I informed them that I did not accept their decision and asked them to put what he I had been told in writing and that I was now left with no other option than to go through the Financial Ombudsman.

Now after reading the horror stories people have had with reclaiming PPI from Lloyds, I didn't expect it to be an easy ride, that they would deny that it was miss-sold, but what I did not expect was them to deny that I had PPI, when my loan agreement shows that I did!

I firmly believe that this is nothing more than typical Lloyds tactics, but can someone please confirm that I am correct that 'Goldfish Repayment Protection Insurance' is indeed PPI and that the only way that I can proceed now is to go through the Ombudsman?

Thanks:mad:

[Deleted User]

norfolkbroadslim wrote: »

I have the original loan agreement which states that RPI (repayment protection insurance) was included.

Since the PPI detailed could have easily been cancelled within the 14 day cooling off period, the original loan agreement is NOT by itself any proof that you had PPI.

norfolkbroadslim wrote: »

the only way that I can proceed now is to go through the Ombudsman?

If you remain unhappy with the Bank's "full and final" response (which you first received back in February) then you may proceed to refer your complaint to FOS.

Before doing so, I'd ensure that your complaint is a valid one-otherwise you'll wait for approximately 18 months for the Ombudsman to side with the Bank.

norfolkbroadslim

Moneyineptitude wrote: »

Since the PPI detailed could have easily been cancelled within the 14 day cooling off period, the original loan agreement is NOT by itself any proof that you had PPI.


If you remain unhappy with the Bank's "full and final" response (which you first received back in February) then you may proceed to refer your complaint to FOS.

Before doing so, I'd ensure that your complaint is a valid one-otherwise you'll wait for approximately 18 months for the Ombudsman to side with the Bank.

What WOULD constitute proof of PPI then? Other than the original loan agreement combined with the corresponding monthly payments and perhaps any statements received? What more could one have?

The fact that payment protection insurance or what Lloyds seem so desperate to claim is not ppi - repayment protection insurance - was on the loan is not in dispute by Lloyds. The crux of the matter is that Lloyds are trying to claim that 'Goldfish Repaymant Protection Insurance' is not PPI and are therefore refusing to re-open my complaint on that basis only. They are not even prepared to look into the mis-selling.

My claim is valid and I have already proceeded to the FOS!

This is the first time I have come on to the forums for advice and it will most probably be the last.:(

[Deleted User]

norfolkbroadslim wrote: »

What WOULD constitute proof of PPI then?

Comprehensive Bank Statements, I expect.

norfolkbroadslim wrote: »

This is the first time I have come on to the forums for advice and it will most probably be the last.

Do remember that it is the Bank (and now FOS) who you have to convince, not the users of this discussion forum.

I wasn't exaggerating when I said your FOS referral will take around eighteen months..

norfolkbroadslim

But, I am not trying to convince anyone on here. I wondered that perhaps somebody may have come across something similar with regards to Goldfish & Lloyds.

Lloyds are doing nothing more than employing delaying tactics, something they are famous for. The Lloyds 'you didn't have PPI' letter is also very, very common. Yes, some people will not have PPI, but these are well known tactics of Lloyds. They are still continuing with such things to this day, despite getting their knuckles rapped in the past over the way they 'handle' PPI complaints and promising to change things.

Anyway, thank you for taking the time to respond. Having spoken to FOS they, (obviously cannot give any guarantees at such an early stage), gave me some encouraging advice.

It's not 18 months anymore with regards to the FOS, it may take up to 24 months!:eek:

[Deleted User]

norfolkbroadslim wrote: »

Having spoken to FOS they, (obviously cannot give any guarantees at such an early stage), gave me some encouraging advice.

The people who man FOS telephone lines are not qualified and do not themselves adjudicate on complaints. They are notorious for "encouraging" complaints and their remarks are no indication of the eventual success (or failure) of a referral.
18 months is still the typical waiting time...

-taff

norfolkbroadslim wrote: »

Lloyds are doing nothing more than employing delaying tactics, something they are famous for. The Lloyds 'you didn't have PPI' letter is also very, very common. Yes, some people will not have PPI, but these are well known tactics of Lloyds

Where are you getting this informaton from?

[Deleted User]

-taff wrote: »

Where are you getting this informaton from?

Sounds very much like the anti-bank/ anti-establishment propaganda a certain other forum is notorious for;)

-taff

Yep. Which is why something to back it up would be nice.....

dunstonh

Anyway, thank you for taking the time to respond. Having spoken to FOS they, (obviously cannot give any guarantees at such an early stage), gave me some encouraging advice.

The FOS telephone line does nothing other than give you encouraging advice. If you said your complaint was that the world was flat and the insurance company said it was a globe they would tell you that it is a case they would like to look at for you.

This doesnt mean your complaint to the FOS is not valid. Just that you should take anything the telephone line at the FOS say with a pinch a salt.

Lloyds are doing nothing more than employing delaying tactics, something they are famous for. The Lloyds 'you didn't have PPI' letter is also very, very common. Yes, some people will not have PPI, but these are well known tactics of Lloyds. They are still continuing with such things to this day, despite getting their knuckles rapped in the past over the way they 'handle' PPI complaints and promising to change things.

Lloyds did have issues in the past. Deloittes were handling complaints poorly for them. However, there are no known issues currently.

norfolkbroadslim

It is interesting that in ALL of the replies, not one addresses the crux of my issue which is that the only reason Lloyds have not re-opened my complaint is because they claim that 'Goldifsh Repayment Protection Insurance' is not PPI.


Responses ranging from Lloyds are now squeaky clean, and that I need to be sure that my claim is valid!


If there are now no known issues whatsoever with Lloyds then are you in agreement with the above that Goldfish RPI is not PPI?


So, should I be trusting Lloyds 100% as if there are no known issues all PPI claims they currently reject are done so correctly?


And I shouldn't really trust the FOS because they will tell me anything?


What evidence do you have re your claims about the FOS?


I have not come from any other forum or website and I am not some easily influenced individual that would believe anything that I read.


It does now take UP TO 24 months - Ring the FOS and ask!


It's interesting that some people seem desperate to make claims about the FOS, but no-one is prepared to comment on the main issue I have with Lloyds.